Assistant Front Desk Manager - Four Seasons Resort and Residences Red Sea at Shura Island, Saudi Arabia
Role Overview
Four Seasons Resort and Residences Red Sea at Shura Island is recruiting an Assistant Front Desk Manager.
The role supervises the Front Desk team and supports the Front Office Manager in delivering legendary Four Seasons service.
Key Skills for This Role
Full Job Posting
About the Role
Four Seasons Resort and Residences Red Sea at Shura Island is recruiting an Assistant Front Desk Manager.
The role supervises the Front Desk team and supports the Front Office Manager in delivering legendary Four Seasons service.
What You Will Do
- Supervise the Front Desk team to ensure smooth and efficient guest check-in and check-out procedures.
- Support the Front Office Manager in managing daily operations, scheduling, team development, and service standards.
- Resolve guest concerns and requests promptly with genuine care and effective service recovery.
- Ensure all guest preferences and special requests are accurately recorded and communicated across departments.
- Oversee training and mentoring of Guest Services Agents and support team members in daily duties.
- Assist in the development of front desk procedures and systems in preparation for the resort opening.
- Collaborate closely with Housekeeping, Concierge, Guest Experience, and other departments to ensure a flawless guest journey.
- Handle VIP arrivals and special occasions with personalized attention and elevated service.
- Monitor guest satisfaction scores and contribute to strategies for continuous improvement.
What You Bring
- Experience in a supervisory or leadership role at the Front Desk in a luxury hotel or resort environment.
- A hands-on, guest-focused approach with strong leadership and problem-solving skills.
- Pre-opening experience is an advantage.
- Excellent communication, interpersonal, and organizational skills.
- Fluency in English and Arabic is required.
Knowledge and Skills
- Bachelor's degree, preferably in Hospitality Management.
- Minimum of 2 years' experience in a 5-star hotel or resort Front Office department.
- Strong working knowledge of hotel property management systems.
- A proactive and adaptable attitude with the ability to remain calm under pressure.
- Excellent attention to detail and guest service standards.
- Excellent communication skills, both verbal and written, in Arabic and English.
- Locals only as per the Saudi labor law.
What We Offer
- Competitive salary in a tax-free environment.
- Fully furnished accommodation and transportation.
- 30 days annual vacation, plus public holidays.
- Ticket allowance and living allowance.
- Complimentary meals and uniform care.
- Comprehensive medical and life insurance.
- Employee Assistance Program and global complimentary stays with Four Seasons.
- Career development opportunities within a world-class luxury brand.
Schedule and Hours
- Full-time role.
About the Location
The Red Sea destination spans 200 kms of coastline between Umluj and Al Wajh on Saudi Arabia's western coast.
The new Four Seasons Resort on Shura Island will offer approximately 149 rooms and suites, six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, and a full-service spa.
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