Assistant Director of Operations
Role Overview
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Level99 Paramus - Garden State Plaza, NJ - coming soon!
Full Job Posting
WHO WE ARE
Level99 is a sprawling playground designed for adults with over 50 life-sized mini-games where Players dodge axes, crack puzzles, and outsmart real-world challenges. Each game lasts about 1–4 minutes and is built for 2–6 people to play together. One ticket to Level99 unlocks access to all of our games including Challenge Rooms, Player-vs-Player duels, and an art scavenger hunt. We save your progress each time you play so you can earn rewards and climb our coveted leaderboard.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, Tysons, VA, Disney Springs, FL, and is opening in West Hartford, CT, Paramus, NJ, King of Prussia, PA, and Raleigh, NC. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
Level99 Paramus - Garden State Plaza, NJ - coming soon!
RESPONSIBILITIES
- Lead, direct and manage Beverage, Entertainment and Event day-to-day venue operations including ensuring a guest-first experience and developing / managing all operations members (training, scheduling, compliance, standards/performance, and policies).
- Lead the operations team management and adherence to the financial performance of the unit executing a cadence of daily, weekly, and period-frequency projects ensuring operating standards are maintained concurrently (eg scheduling, inventory, local vendor relations, hiring/firing, training, etc)
- Ensure best-in-class hospitality experience and team member satisfaction.
- Monitor and develop team member performance, particularly the operations management team, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
- Recruit, hire and train team members, overseeing the success and development of 75+ individuals at the venue.
- A hands-on operator that will oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
- Provide insight and feedback of the Level99 operations playbook, while executing it as-written, ensuring standards are consistently upheld across operational swimlanes.
- Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies and communicate learnings to the Director for consistency and best-in-class operations.
- Other duties, as assigned
MUST-HAVE SKILLS
Minimum 5 years of high-volume progressive growth in the hotel, entertainment, or restaurant industries
Deep knowledge of hospitality, entertainment, or restaurant operating systems including sales forecasting, labor management & scheduling, COGS reporting, invoice management, reservation management, and more
Strong guest-facing communication and service recovery skills
Team-first attitude and ability to successfully communicate across all levels of the organization
Exceptional verbal, written, and interpersonal skills
Requires strong computer skills and proficiency in Google Suite and/or Microsoft Office specifically Word, Excel, & PowerPoint
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read
Able to grasp, reach overhead, push, lift and carry up to 50 pounds
Must possess outstanding organizational and administrative skills, coupled with excellent attention to detail
Must have the ability to promote positive, fair, and ethical relations with all team members as an ambassador of the Level99 brand
Compassionate, empathetic, humble, respectful, and kind – very high emotional intelligence
A reliable car, current driver's license
Ability to train on-site at our existing locations
OTHER DESIRABLE (BUT NOT NECESSARY) SKILLS & EXPERIENCE INCLUDE
Bachelor’s Degree or above in a related field, or equivalent experience
Knowledge of a second language, particularly Spanish or Portuguese, a plus
Previous or current experience as a General Manager or multi-unit leader
Experience with new openings for hotels, restaurants, or entertainment establishments
Experience in the NJ market, a plus
Additional information
In addition to competitive base salary plus performance-based incentive, Level99 offers competitive benefits including:
Health insurance options, including PPO and HMO plans
Dental plan
Vision plan
Life coverage
Accidental death & dismemberment coverage (AD&D)
Short & long term disability
Teladoc service
PrePaid legal coverage
Identity theft coverage
401(k) - Roth or Traditional
Hybrid schedule
Free admission to our attractions and other incidental perks
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new! YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU...
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.
Qualifications
- Bachelor’s Degree or above in a related field, or equivalent experience
- Experience with new openings for hotels, restaurants, or entertainment establishments
About Level99
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