Assistant Director of F&B Luxury Hotel KAFD

Job Scope:

• Oversee daily operations across all F&B outlets, banquets, lounges, and bars to ensure seamless service and adherence to luxury brand standards.
• Implement and monitor standard operating procedures (SOPs) for service, quality, hygiene, and operational efficiency.
• Coordinate with culinary, housekeeping, and other departments to ensure smooth operation and delivery of a superior guest experience.
• Monitor workflow and service during peak periods, troubleshooting operational issues in real time.
• Support the Director of F&B in planning and implementing new concepts, menus, and promotions.

Financial Management

• Assist in departmental budgeting, forecasting, and cost control initiatives.
• Monitor revenues, margins, and departmental expenses to ensure financial targets are met.
• Analyze F&B sales reports, labor costs, and operational efficiencies to identify opportunities for improvement.
• Implement strategies to maximize profitability while maintaining service quality and guest satisfaction.

People Leadership & Development

• Lead, motivate, and develop outlet managers, supervisors, and F&B teams to achieve high performance standards.
• Support recruitment, training, coaching, and succession planning for all F&B staff.
• Conduct performance appraisals, regular feedback sessions, and departmental meetings to maintain team alignment and morale.
• Promote a culture of professionalism, accountability, and luxury service excellence.

Guest Experience & Brand Standards

• Ensure all F&B operations deliver exceptional, personalized guest experiences in line with the hotel s brand standards.
• Handle VIP guest interactions, complaints, and service recovery professionally and promptly.
• Regularly assess guest satisfaction and implement initiatives to improve service delivery.
• Collaborate with marketing and events teams on promotions, special events, and culinary experiences.

Compliance & Quality Assurance

• Ensure full compliance with food safety, hygiene, and health regulations in all F&B areas.
• Conduct regular operational audits to verify adherence to brand standards, SOPs, and legal requirements.
• Implement corrective actions promptly to maintain consistent service quality and operational safety.
• Maintain high standards of cleanliness, organization, and safety across all F&B outlets.

Strategic Support

• Act as a key advisor to the Director of F&B on operational planning, departmental strategy, and process improvements.
• Participate in long-term planning, including expansion, concept development, and service enhancement projects.
• Support departmental reporting, KPI monitoring, and presentation of performance metrics to senior management.