Assistant Director - IT Release Manager, Digital Delivery Branch
Role Overview
Assistant Director and IT Release Manager in the Digital Delivery Branch, supporting a complex ICT Modernisation Project.
Plans, coordinates and governs agency technology releases to introduce changes in a controlled, coordinated and low-risk manner while protecting service availability, security and integrity.
Works with ICT delivery teams, project managers, business areas, vendors and senior stakeholders.
Key Skills for This Role
Full Job Posting
Role overview
Assistant Director and IT Release Manager in the Digital Delivery Branch, supporting a complex ICT Modernisation Project.
Plans, coordinates and governs agency technology releases to introduce changes in a controlled, coordinated and low-risk manner while protecting service availability, security and integrity.
Works with ICT delivery teams, project managers, business areas, vendors and senior stakeholders.
Key responsibilities
- Lead the agency release process and calendar across planning, scheduling, assessment, testing, approval, communication and implementation.
- Coordinate readiness, dependencies, resources, risks, test evidence, implementation and rollback plans, support arrangements and stakeholder approvals; facilitate go/no-go decisions.
- Maintain compliance with ICT policies, security requirements and governance frameworks, with appropriate records, documentation and audit trails.
- Monitor release outcomes and report performance, failed and emergency releases, success rates, recurring issues and lessons learned.
- Build stakeholder relationships, resolve scheduling conflicts and communicate release impacts, risks and service interruptions.
- Coordinate operational transition of new or changed services, including readiness, knowledge transfer, documentation, monitoring, support procedures, training and acceptance.
- Provide specialist release advice, improve ITSM practices and tooling, and contribute to governance, risk management and strategic planning.
Experience and qualifications
- Extensive release and change management experience, sound judgement, strong communication and effectiveness in complex Australian Government ICT environments.
- ITIL 4 Foundations certification or working knowledge of ITIL practices.
- Experience planning and communicating across technical and non-technical teams.
- Experience with enterprise ITSM platforms such as ServiceNow, Cherwell or equivalent; Agile or DevOps delivery experience; and Australian Government ICT experience are listed.
- Understanding of Australian Government security, privacy, records and information management requirements is listed.
- Staff management and experience leading a high-performing corporate IT team are listed.
Eligibility and clearance
- Australian citizenship is ordinarily required for APS employment by completion of recruitment, subject to exceptional circumstances and Agency Head approval.
- Must be able to obtain and maintain an appropriate security clearance or hold a current suitable clearance; Negative Vetting Level 1 (Secret) is specified.
- Pre-employment screening applies; a six-month probation period normally applies to eligible new APS employees.
Employment details
Advertised as ongoing or non-ongoing, with the type determined by negotiation; a non-ongoing term may be up to two years and may be extended or renewed once within that limit.
The source describes flexible work arrangements as subject to individual circumstances and operational requirements; it does not specify a fixed workplace type.
Application
- Applications require a resume of up to three pages and a one-page pitch of no more than 650 words.
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