Assistant Community Manager
Full Job Posting
Experience
- Two years of property management experience is preferred
- Six months previous assistant community manager experience is preferred
- Licenses & Certifications:
- Valid Driver's License
- A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
- Assistant Community Manager | Job Functions
- Leasing & Occupancy
- Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
- Identify prospect needs, showcase available homes, and invite them to join the community
- Ensure lease applications, renewals, and related documents are completed accurately and on time
- Meet occupancy goals through strong leasing performance and resident retention
- Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
- Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
- Financial & Administrative
- Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
- Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
- Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
- Assist with financial reporting and documentation for Community Manager and regional leadership
- Leadership & Team Support
- Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
- Support a positive and productive work environment through clear communication and goal-setting
- Help prioritize daily tasks to ensure smooth operations and exceptional resident service
- Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through
- What Makes Someone SOAR in This Role?
- Positive Attitude: Enthusiastic, passionate, and driven within their day-to-day operations.
- Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.
- Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.
- People Service & Customer-Focused: Daily commitment to providing excellent service by embracing our Live It culture of kindness, community and connection.
- Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.
- Our leasing office is open Monday–Friday, 9:00 AM–6:00 PM, and Saturdays, 10:00 AM–4:00 PM. One weekday off is provided each week to maintain a 40-hour schedule.
- Evening and weekend availability may be required for resident events or based on the unique needs of the community.
- Hawthorne’s Total Rewards Package | Compensation and Benefits
- Assistant Community Manager-Specific Benefits: All Assistant Community Managers are eligible for monthly leasing and renewal commissions and quarterly performance bonuses, in addition to their hourly compensation.
- Professional Benefits: A ssistant Community Manager Today – Community Manager Tomorrow!
- Our Career Path Program is offered to all of our employees. When you start at Hawthorne, we want to see you succeed and grow with us - that is why our Learning and Development team is committed to your career growth.
- Free Dental Insurance
- Comprehensive and Affordable Plans for Medical and Vision Coverage
- Health and Wellness Incentives
- 401k Retirement Match Program
- Paid Time Off- including your birthday!
- Paid Sick Time Off
- Pet Insurance Plans
- Paid Maternity, Paternity, and Adoption Leave Options
- Telehealth – Access to Doctors 24/7/365
- Company Paid Life Insurance
- Retirement Planning
- Hawthorne is an equal opportunity employer.
Preferred Qualifications
- Two years of property management experience is preferred
- Six months previous assistant community manager experience is preferred
- A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
About Hawthorne Residential Partners
The Nation's #1 Apartment Management Company in Resident Satisfaction. Committed to delivering unforgettable experiences
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