Assistant Chief Concierge
Role Overview
Oversee concierge desk operations, manage VIP services, and coordinate special requests with other departments.
Deliver memorable guest experiences while ensuring the concierge team maintains high service and professionalism standards.
Key Skills for This Role
Full Job Posting
Role overview
Oversee concierge desk operations, manage VIP services, and coordinate special requests with other departments.
Deliver memorable guest experiences while ensuring the concierge team maintains high service and professionalism standards.
Responsibilities
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Recommend and arrange dining, transportation, events, tours, and local attractions.
- Arrange medical care, childcare, floral delivery, and other personalized guest needs.
- Receive and deliver messages, mail, packages, and faxes.
- Facilitate smooth registration and elevated service for VIP guests.
- Promote hotel services, offerings, and programs.
Minimum qualifications
- Proven experience in concierge or guest service, ideally in a hotel.
- Strong leadership and team management skills, including training and motivating staff.
- In-depth knowledge of local attractions, dining, events, and activities.
- Exceptional communication and interpersonal skills; able to handle high-pressure situations and guest requests.
- English proficiency is required; additional languages are a plus.
- Flexible availability for nights, weekends, and holidays.
- Familiarity with hotel property management systems and concierge systems is preferred.
About Hilton
Hilton describes itself as a global hospitality company focused on guest experiences and Team Member wellbeing.
Benefits
- Benefits may include discounted hotel travel, eligible paid parental leave, crisis concierge support, and mental health resources.
- Benefits vary by location and are subject to applicable program terms.
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