Assistant Chief Concierge
Role Overview
About the Role
Hilton is seeking an Assistant Chief Concierge for its team in Makkah. This full-time role involves overseeing concierge desk operations, managing VIP services, and coordinating special requests across departments. The Assistant Chief Concierge ensures the concierge team maintains high standards of service and professionalism, delivering memorable experiences for guests.
Key Responsibilities
Respond promptly and professionally to guest inquiries, requests, and concerns.
Provide information and arrange services for dining, transportation, events, tours, and local attractions.
Coordinate special services such as medical care, childcare, and floral delivery.
Manage guest communications, including receiving and delivering messages, mail, packages, and faxes.
Facilitate seamless registration and elevated service for VIP guests.
Share marketing materials and encourage the use of hotel services and programs.
Qualifications and Requirements
Proven experience (2-5 years) in a concierge or guest service role, preferably within a hotel setting.
Strong leadership and team management skills, including the ability to train and motivate staff.
In-depth knowledge of local attractions, dining, events, and activities in Makkah.
Exceptional communication and interpersonal skills, with the ability to manage high-pressure situations and guest requests effectively.
Ability to work flexible hours, including nights, weekends, and holidays.
Company Overview
Hilton is a global leader in hospitality, recognized for its commitment to guest experiences and workplace culture. The company has been repeatedly acknowledged on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton focuses on providing exceptional stays and supporting its team members' professional journeys.
Core Values
Hilton's core values guide its operations and team member qualities. These include a passion for
Hospitality
, acting with
Integrity
, inspiring through
Leadership
, believing that
Teamwork
drives outcomes, a sense of
Ownership
and accountability, and a focus on the
Now
to make a lasting impact.
Application Process
Interested candidates are encouraged to apply to join Hilton and contribute to its mission of delivering hospitality. Further details on career opportunities and the company culture can be explored via the Hilton Careers Blog.
Full Job Posting
Job description
About the Role
Hilton is seeking an Assistant Chief Concierge for its team in Makkah. This full-time role involves overseeing concierge desk operations, managing VIP services, and coordinating special requests across departments. The Assistant Chief Concierge ensures the concierge team maintains high standards of service and professionalism, delivering memorable experiences for guests.
Key Responsibilities
Respond promptly and professionally to guest inquiries, requests, and concerns.
Provide information and arrange services for dining, transportation, events, tours, and local attractions.
Coordinate special services such as medical care, childcare, and floral delivery.
Manage guest communications, including receiving and delivering messages, mail, packages, and faxes.
Facilitate seamless registration and elevated service for VIP guests.
Share marketing materials and encourage the use of hotel services and programs.
Qualifications and Requirements
Proven experience (2-5 years) in a concierge or guest service role, preferably within a hotel setting.
Strong leadership and team management skills, including the ability to train and motivate staff.
In-depth knowledge of local attractions, dining, events, and activities in Makkah.
Exceptional communication and interpersonal skills, with the ability to manage high-pressure situations and guest requests effectively.
Ability to work flexible hours, including nights, weekends, and holidays.
Company Overview
Hilton is a global leader in hospitality, recognized for its commitment to guest experiences and workplace culture. The company has been repeatedly acknowledged on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton focuses on providing exceptional stays and supporting its team members' professional journeys.
Core Values
Hilton's core values guide its operations and team member qualities. These include a passion for
Hospitality
, acting with
Integrity
, inspiring through
Leadership
, believing that
Teamwork
drives outcomes, a sense of
Ownership
and accountability, and a focus on the
Now
to make a lasting impact.
Application Process
Interested candidates are encouraged to apply to join Hilton and contribute to its mission of delivering hospitality. Further details on career opportunities and the company culture can be explored via the Hilton Careers Blog.
Responsibilities
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Provide information and arrange services for dining, transportation, events, tours, and local attractions.
- Coordinate special services such as medical care, childcare, and floral delivery.
- Manage guest communications, including receiving and delivering messages, mail, packages, and faxes.
- Facilitate seamless registration and elevated service for VIP guests.
- Share marketing materials and encourage the use of hotel services and programs.
- Proven experience (2-5 years) in a concierge or guest service role, preferably within a hotel setting.
- Strong leadership and team management skills, including the ability to train and motivate staff.
- In-depth knowledge of local attractions, dining, events, and activities in Makkah.
- Exceptional communication and interpersonal skills, with the ability to manage high-pressure situations and guest requests effectively.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Hilton is a global leader in hospitality, recognized for its commitment to guest experiences and workplace culture. The company has been repeatedly acknowledged on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton focuses on providing exceptional stays and supporting its team members' professional journeys.
- Hilton's core values guide its operations and team member qualities. These include a passion for Hospitality, acting with Integrity, inspiring through Leadership, believing that Teamwork drives outcomes, a sense of Ownership and accountability, and a focus on the Now to make a lasting impact.
- Interested candidates are encouraged to apply to join Hilton and contribute to its mission of delivering hospitality. Further details on career opportunities and the company culture can be explored via the Hilton Careers Blog.
About Hilton
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 27 world-class brands comprising more than 9,200 properties and over million rooms in 144 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 4 billion guests in its more than 100-year history.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Hilton
Night Auditor (Part-Time) - Embassy Suites by Hilton Atlanta Buckhead
Atlanta, USA
Night Auditor (Part-Time) - Embassy Suites by Hilton Atlanta Buckhead
Atlanta, USA
Housekeeping Supervisor
Dubai, UAE
Commis Chef
London, GBR
Lifeguard
, KSA
Duty Manager
Chennai, IND
Casual Breakfast Food and Beverage Assistant
London, GBR
Groups, Conference and Events Sales Executive
Isleworth, GBR
Housekeeping Attendant
Dubai, UAE