Assistant Chief Concierge
About the Role
As an Assistant Chief Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Proven experience in a concierge or guest service role, ideally in a hotel setting.
- Strong leadership and team management skills, with the ability to train and motivate staff.
- In-depth knowledge of local attractions, dining, events, and activities.
- Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Familiarity with hotel property management systems (PMS) and concierge systems is preferred.
Responsibilities
- Here’s what you’ll do during a typical day:
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Manage guest communications: Receive and deliver messages, mail, packages, and faxes
- Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
Preferred Qualifications
- Proficiency in English; additional languages are a plus.
- Familiarity with hotel property management systems (PMS) and concierge systems is preferred.
About Hilton
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