Assistant Business Manager

The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose. The percentages provide guidance of the portion of work time expected to be focused on the accountabilities.

Prepare and take all claims and progress fees across the ESA in an accurate and timely manner

Schedule and lead weekly claims meetings with relevant stakeholders i.e. JC, JSC, IEP, Central Claims, BM to maximise claims and build relationships

Achieve outcomes and progress fees budget every month and maximise claim and retention rates

Utilise a detailed claims plan for every claim to monitor and maximise the claims progress for all customers in employment

Manage the full wage subsidy process post negotiation

Providing support to employers where customers are working

Ensure auto CS claims are matched with appropriate support and evidence

Within 7 days call all employers of anchored customers where consent is granted to offer support, build relationships and plan wage subsidy and evidence activities including local IEP brokered employers. Maintain regular contact and support

Adhere to all compliance requirements

Move between all sites in your ESA to ensure an even Leadership spread

Ensure Customer Centricity is displayed at all sites for all customers

Support the BM with key site responsibilities including but not limited to conducting customer interviews, new registration commencement, arranging pop ups and other customer attraction activities, liaising with CEET

Assist in Leading Team daily buzz meetings

Claims support on a permanent or temporary basis for other ESA’s or sites may be requested at any time

Always behave in line with WISE Values

Comply with WHS policies and procedures

Deliver industry leading customer centricity to customers

Support site growth by attending pop ups etc when required

Experience in the management of processes and a proven track record in achieving excellence

Excellent written and oral communication skills

Commitment to continuous learning and professional development

Demonstrate experience of achieving and exceeding Key Performance Indicators

Hold or willing to obtain a Working with Children Check

Driver’s License

2–3 years’ experience in service industries such as employment services; nursing; banking and finance; travel; hospitality; sales; retail and community services

Current participation in WISE Employment’s Emerging Leaders program

Hold or are working toward relevant qualifications, for example Business Management, Community Services etc.

Competent computer skills with the ability to learn and utilise new software and applications (ideally Microsoft 365)

WISE is recognised by the Diversity Council Australia as an “Inclusive Employer 2024/2025”. We actively encourage and welcome candidates from culturally and linguistically diverse backgrounds, candidates with a disability, members of the LGBTIQA+ community and Aboriginal and/or Torres Strait Islander candidates.

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