Assistant Branch Operations Manager

Role Overview

Responsibilities

• Act as an associate to branch managers when needed and resolve staff inquiries through documented issue tracking.
• Support expense management, registrations, and continuing education.
• Process expense reports and invoices, order supplies, manage calendars, distribute mail, and prepare leadership reports.
• Organize branch presentations, boardroom bookings, catering, and presenter coordination.
• Assist with strategic initiatives assigned by head office or the Branch Director.

Required Qualifications

• Meticulous attention to detail and excellent time management skills.
• Exceptional written and verbal communication skills.
• A professional approach that supports a positive working environment.
• Ability to complete duties independently while finding answers and solutions.

Preferred Qualifications

• The Canadian Investment Regulatory Exam is a nice-to-have qualification.
• Knowledge of RBC Dominion Securities systems and procedures is an asset.
• Experience in the securities industry is an asset.

Job Skills

• Conflict management, customer service, customer service administration, customer service management, interpersonal relationship management, online customer support, oral communications, problem management, service request management, and time management are listed as job skills.

Compensation

• The expected pay range is $55,000.00–$65,000.00, with potential discretionary variable compensation.
• Compensation may vary based on experience, skills, registration status, performance, goals, market conditions, and business needs.

Schedule

• The posting lists 37.5 work hours per week.
• The job type is Contract (Fixed Term), while the employment detail also lists Full time.

Workplace Details

• The role is based at the RBC Dominion Securities branch at 42 Wyndham Street North in Guelph, Ontario.