Assistant Branch Manager - McTavish

Role overview

Leadership and culture

• Lead and develop a medium-sized frontline service team through one-on-one coaching, observational coaching, and team meetings.
• Create a proactive advice and service culture focused on a consistent member experience.
• May lead district recruitment activities and coordinate scheduling of the MSR talent pool.
• Translate goals into operational plans, track performance, and report progress.
• Support organizational change and encourage adoption of digital solutions.
• Model values-based banking, respect, diversity, inclusion, and the organization's mission and values.

Member experience and service

• Deliver and coach seamless service across member transactions.
• Support daily branch service and provide member advice on lending, deposits, and estates within assigned limits, referring matters as needed.
• Resolve routine and moderately complex member and operational issues; partner with the Branch Manager on more complex issues.
• Manage lobby flow and ensure members are greeted upon arrival.
• Promote, explain, and assist members with digital banking solutions.

Branch operations and risk

• Lead frontline communications and support branch-wide communications, including during Branch Manager absences.
• Complete required reporting accurately and on time and follow internal audit processes.
• Participate in opening and closing the vault, ATM, and cash recycler as required.
• Keep private information confidential.
• Assist with business plans, cost-effective operations, and market development to support financial targets.
• Support strategic projects and retail branch initiatives as a subject matter expert.
• Maintain compliance with internal policies, regulatory requirements, and legislation.

Role expectations

• Leadership and development of frontline employees and responsibility for member service and branch performance.
• Confidential handling of private information.
• Compliance with internal policies, procedures, regulatory requirements, and legislation.