Assistant Boutique Manager

Overview

Key Responsibilities

• Manage the day-to-day operation of the boutique, following the Company Boutique standards and guidelines.
• Manage sales objectives and goals in the boutique including sales targets, sales forecasts, and KPIs.
• Manage the transactional discount average, handle, and conduct professionally the price negotiation of the customer, following company Discount Policy.
• Maintain the boutique environment and customer enchantment checklist as per the company standards and run weekly Customer enchantment audits of the boutique.
• Ensure that all sales staff are aligned with company s grooming standards and work etiquette.
• Display the products as per the 5s methodology.
• Develop and build a top-notch and experienced sales team, through continuous mentoring, training, and daily brief meetings.
• Ensure that the sales team contacts the regular and potential customers through phone calls or direct contact.
• Executes and effectively manages every step of the sales process at an individual level and follow-ups with the team when necessary.
• Supervise and assist the sales team in gaining a clear understanding of their sales KPIs through daily briefs.
• Closing the deal and managing the necessary processes as per company standards after sales with customers.
• Gathering market and boutique customer information by engaging with customers and recording interests.
• Ensure that the team presents Jewelry using company luxury standards (wearing company grey gloves, using trays, displaying 4 pieces maximum, etc.).
• Work closely with HR to identify, train, and retain star performers through the Performance Management System and career/succession planning.
• Makes sure that all training sessions given to sales are well utilized at the boutique level and communicates any further training needs to HR.
• Sets the check-in process for the sales team and ensures its execution and timely implementation with proper reporting to the director.
• Run a survey in the market including competitors and share an action plan with the boutique director.
• Manage the overall sales KPIs of the team and follow up on any discrepancies and shortcomings.
• Manages smooth boutique operations and asset protection.
• In charge of boutique opening/closing procedure, accountable for handing the keys, the alarm code, and POS.
• Prepare the boutique for welcoming customers: checking the showcase, and displays, always monitoring the cleanliness and tidiness of the boutique, and ensuring the inventory count at the beginning of every shift.
• Reconcile the previous night s sales reports, prepare cash reports for management, and handle the monthly petty cash of the boutique.
• Work closely with HR for employee administrative and employee-related matters (HRMS/Uniform/ CE Audit).
• Work roster schedule for sales staff and monitor the daily attendance and vacation balance.
• Manage boutique maintenance issues and repairs and coordinate with retail operations when needed.
• Responsible for securing and updating legal documents related to the boutique: i.e. trade licenses, permits, maintenance contracts, approved supplier lists, letters, and other documents.
• Manage and audit the repairs received from customers, and make sure customers are called for collection.
• Manage the team while labeling any newly received items or upon price change.
• Responds to management projects when assigned, by the Boutique Director.

Requirements

• A minimum of 5 years of sales management experience within retail or luxury retail- preferably jewelry.
• Proven track record in sales generation and managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including nights, weekends, and holidays.
• Proficiency with Microsoft Office software, including Word, Excel, Outlook, Point of Sales (POS) system Apply for this job