Assistant Boutique Manager
Role Overview
The Assistant Boutique Manager supports the Boutique Manager in managing the store, staff, merchandise, and customer-facing service team.
The role drives sales objectives, operational and merchandising standards, team motivation, and associate development.
The Assistant Boutique Manager acts as an extension of the Boutique Manager during the manager's absence.
Key Skills for This Role
Full Job Posting
Role Purpose
The Assistant Boutique Manager supports the Boutique Manager in managing the store, staff, merchandise, and customer-facing service team.
The role drives sales objectives, operational and merchandising standards, team motivation, and associate development.
The Assistant Boutique Manager acts as an extension of the Boutique Manager during the manager's absence.
Sales and Customer Management
- Propose and implement action plans to develop sales for each product category.
- Ensure business goals and strategic projects are achieved.
- Develop the store clientele database and use client information to increase sales and client contact.
- Ensure associates provide the highest level of customer service.
- Resolve client problems and complaints quickly and effectively.
People Management and Development
- Manage store staff with support from management and Human Resources.
- Build team motivation, belonging, and business involvement.
- Train Sales Advisors on new collections and selling techniques.
- Support recruitment, training, development, performance feedback, and resolution of HR issues.
Store and Back-Office Operations
- Assist with HR administration, including planning and absences.
- Perform data entry, inter-shop movements, product deliveries, and daily closures.
- Follow daily sales reporting and control product quality, defectives, and repairs.
- Control reconciliation of bank deposits, transfers, cash, credit cards, duty-free transactions, and fund repositories.
Store Image and Merchandising
- Ensure visual guidelines and procedures are correctly implemented.
- Keep employees informed about visual issues and coordinate with the Visual Display Team.
- Maintain store cleanliness, tidiness, efficiency, product presentation, and brand image.
Communication and Reporting
- Support regular reporting to management on turnover, HR matters, accounting, client litigations, and events.
- Maintain communication with the corporate office, mall office, and other stores.
Skills and Requirements
- Proven retail company experience is required, with luxury or service-environment experience advantageous.
- Three to five years of luxury fashion retail management and sales experience are required.
- Strong results delivery, people development, commercial awareness, customer relationship management, and networking skills are required.
- Strong knowledge of luxury fashion markets and trends is required.
- Excellent English and strong Microsoft Office and ERP skills are required.
- Additional languages are advantageous.
Company and Values
Christian Louboutin is a luxury footwear and fashion brand founded in Paris in 1992 and known for its signature red lacquered soles.
The company emphasizes authenticity, integrity, respect, passion, commitment, collaboration, creativity, and responsibility.
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