Assistant - Assets and Liabilities

To provide customer support in any pre assigned section within Operations with a view to achieving timely and accurate processing and completion of work in line with bank laid down policy, process and procedures and delivering quality customer support in line with agreed service standards

To carry out a range of processing functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules. Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given. Undertake other duties at a similar level or at a higher level, when required. To make suggestions as appropriate to improve the efficiency and effectiveness of the Bank’s procedures Immediate escalation to the Manager Central Operations of any breach, risk or loss event suspected. Perform user acceptance testing pertaining to operations Participate in BCP activities abd be part of the units BCP recovery team as directed by the Unit Manager

High School at the minimum for UAE Nationals and a Pre University degree in case of an Expat

Customer Service- Service Delivery-Advanced

Collaboration-Basic

Customer Focus-Basic

Results Orientation-Basic

Communication-Basic

Agility and Innovation-Basic

Transaction Processing and Control- Service Delivery- Advanced

Data Management-Service Delivery-Proficient

Product Knowledge and Documentation- Service Delivery- Proficient

Core and Regulatory Banking Systems-Service Delivery- Proficient

Process Re-engineering-Service Delivery-Basic

Policies and Procedures-Service Delivery-Advanced

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