Assistant Admission Counsellor

SECTION I: JOB PURPOSE

Key Responsibilities

• Participate in information sessions, student orientations, exhibitions, and other events to provide information about the university and its programs.
• Participates in recruitment visits in UAE and overseas, including, but not limited to, education fairs, open days, school/company and partner visits, education exhibitions, mall booths, and road shows.
• Meets with potential students and conducts informative presentations to meet individual registration and Admission targets
• Attends international students’ queries in person or by email and telephone; attends local students’ queries either on the counter, by email, or by phone.
• Calls prospectus students who fail to register for courses after being admitted to the university to identify problems and advise them on action.
• Conducts one-on-one admission counseling sessions to advise applicants on admission criteria, process, and admission status.
• Screens applications with recommendations regarding admission criteria and send them to colleges for evaluation.
• Inform students on their admission status, placement exams, and registration options via phone, email, SMS, or in person.
• Follows up with newly admitted students regarding placement exams, registration dates, payment deadlines, missing documents, orientation dates, etc.); Provides campus tours if needed.
• Generates usernames and passwords for students and prepares admission letters as requested by students.
• Consult students on the sections' timing and email the schedule with information on payment deadlines, the calendar, and the orientation date.
• Ensure that students’ contact details and documents are accurately entered in ERP. Forward applications/documents to the Records Section of the Registration Department for filing.
• Provide support to first-time registrants in selecting courses and registering for courses.
• Advise prospective students and new applicants, if needed, to financial aid/scholarships.
• Advise new applicants on one hand to Student Support Services for student visas, transportation, lockers, and accommodation.
• Documents all calls with regard to caller inquiries accurately using the tracking system in place.
• Any other duties assigned by the Senior Manager or Admission specialist.

Minimum Educational Qualifications Required For The Role

Minimum Years Of Experience Required

Nature Of Relevant Experience Required

Language - Skills

Special Skills And Abilities

Key Internal Contacts

Key External Contacts