Asset Operations Manager

Role overview

Asset operations and performance

• Lead asset readiness, activation, mobilization, transition into operations, and ongoing performance.
• Oversee daily operations and ensure service delivery meets defined performance standards.
• Establish and improve operational standards, processes, governance, and service delivery models.
• Drive reliability, efficiency, sustainability, lifecycle value, and customer experience.
• Define and monitor KPIs for efficiency, reliability, profitability, asset value, customer centricity, and operator performance.
• Benchmark asset and operator performance and implement improvements.

Financial management

• Prepare the annual portfolio operations budget with relevant stakeholders.
• Monitor financial performance against approved budgets, forecasts, and business plans.
• Optimize costs while maintaining service quality, safety, customer experience, and asset performance.
• Ensure operators and contractors stay within approved financial and commercial parameters.

Risk, safety, and continuity

• Establish and review safety, asset risk, operational risk, crisis management, and business continuity protocols.
• Ensure risk frameworks address critical assets, technical systems, operational dependencies, and service continuity.
• Ensure compliance with HSE, regulatory, safety, security, and operational requirements; conduct checks, audits, and reviews.
• Develop and review risk mitigation plans and coordinate crisis response and recovery when needed.

Candidate profile

• Bachelor's degree in Business Administration, Engineering, Real Estate, Facilities Management, Operations Management, or a related discipline.
• 15+ years of relevant experience in asset/property operations, facilities or technical operations, real estate, hospitality, destination management, or a comparable asset-intensive environment.
• Proven senior leadership experience managing complex, multi-asset operational environments.
• Experience managing third-party operators, O&M contractors, service providers, and performance-based contracts.
• Experience in asset performance management, operational readiness, activation, and business continuity.
• Strong understanding of operational risk, HSE, security, crisis management, and regulatory compliance.
• Commercial experience in budgeting, financial performance monitoring, and cost optimization.
• Experience with customer-centric operations, government authorities, stakeholders, KPI development, governance, reporting, and escalation.