Area Operations Manager – Cafes

About Woods

Role Objective

Branch Operations Management

• Oversee the daily operations of assigned cafe branches.
• Ensure all branches comply with company SOPs, operating standards, policies, and procedures.
• Monitor branch readiness, including cleanliness, organization, equipment condition, staffing, stock availability, and overall presentation.
• Conduct regular field visits to branches and document observations, action points, and improvement plans.
• Ensure proper opening, shift handover, and closing procedures are followed.
• Resolve daily operational issues quickly and effectively.
• Maintain operational discipline and consistency across all assigned branches.
• Ensure branches are always ready for internal audits, management visits, and customer-facing operations.

Product Quality & Customer Experience

• Ensure consistent quality of coffee, beverages, desserts, and food items across all branches.
• Monitor compliance with recipes, preparation standards, product specifications, and quality control procedures.
• Ensure excellent customer experience through speed of service, hospitality, cleanliness, and product consistency.
• Monitor customer complaints, reviews, and feedback, and convert them into clear corrective actions.
• Follow up on recurring quality or service issues until fully resolved.
• Ensure that every customer experience reflects WOODS brand standards.

Team Leadership & Development

• Lead branch managers, supervisors, baristas, cashiers, and operational teams across assigned branches.
• Coach and guide branch leaders on daily execution, people management, service standards, and operational discipline.
• Monitor employee performance, attendance, grooming, behavior, and compliance with company standards.
• Identify training needs and coordinate with the training or operations team.
• Build a culture of accountability, quality, speed, teamwork, and continuous improvement.
• Support branch managers in solving daily challenges and improving their leadership capabilities.
• Ensure proper manpower planning and branch coverage based on business needs.

Sales & Performance Management

• Monitor branch sales performance and analyze results on a daily, weekly, and monthly basis.
• Work on improving key sales drivers, including transaction count, average transaction value, upselling, and product mix.
• Ensure proper execution of promotions, campaigns, new product launches, and in-store sales initiatives.
• Track best-selling and slow-moving products and recommend actions to improve performance.
• Collaborate with operations, marketing, kitchen, roastery, and supply chain teams to improve branch performance.
• Contribute to improving branch profitability through better execution, cost control, and waste reduction.

Inventory, Waste & Cost Control

• Monitor availability of key products, raw materials, packaging, and operational supplies across branches.
• Ensure accurate stock counts, ordering, receiving, storage, and stock rotation.
• Track waste, spoilage, shortages, and product losses, and take corrective actions to reduce them.
• Ensure proper use of raw materials according to approved recipes and standards.
• Coordinate with warehouse and supply chain teams to ensure smooth product availability.
• Ensure compliance with storage standards, expiry dates, FIFO, and food safety requirements.

Reporting & Continuous Improvement

• Prepare regular performance reports covering sales, operations, quality, complaints, waste, people, and branch readiness.
• Analyze key performance indicators and identify gaps, risks, and improvement opportunities.
• Submit clear corrective action plans when performance issues are identified.
• Follow up on action plans until measurable improvement is achieved.
• Recommend practical operational improvements that increase efficiency, reduce errors, and improve customer experience.
• Share field insights with management based on real branch observations and data analysis.

Key Performance Indicators Kpis

• Achievement of monthly sales targets.
• Improvement in customer satisfaction and branch ratings.
• Reduction in repeated customer complaints.
• Compliance with product quality and operational standards.
• Improvement in speed of service.
• Reduction in waste, spoilage, and stock variance.
• Branch readiness during visits and audits.
• Team discipline, attendance, grooming, and performance.
• Employee stability and reduced turnover.
• Proper execution of campaigns, promotions, and new product launches.
• Improvement in branch profitability and operational efficiency.

Requirements

• Minimum 5 years of experience in cafe, restaurant, hospitality, or F&B operations.
• Previous experience managing multiple branches is required.
• Strong field leadership and operational follow-up skills.
• Good understanding of sales, service, quality, inventory, waste, and people KPIs.
• Strong problem-solving, decision-making, and crisis management skills.
• Ability to work under pressure and move frequently between branches.
• Experience using POS systems, operational reports, and performance dashboards.
• Strong communication skills in Arabic and English.
• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or a related field is preferred.

Required Skills

• Multi-branch operations management.
• Field supervision and execution follow-up.
• Team leadership and coaching.
• Sales and performance analysis.
• Customer experience management.
• Product quality control.
• Inventory and waste management.
• Problem-solving and decision-making.
• Planning and prioritization.
• Attention to detail.
• Accountability and operational discipline.
• Continuous improvement mindset.

Ideal Candidate

How To Apply

• If you have strong experience in managing multiple cafe or F&B branches, leading teams, improving operations, and driving measurable results, we would be happy to receive your application.