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teamtailor

Area Manager - Property Management

LRG
GBR
Manager
Hybrid
Discovered 5 days ago

Full Job Posting

Key Responsibilities:

  • Providing support and guidance to the Property Management Team and Head of Centre with respect to their role, productivity and output.
  • Providing assistance to the Property Management Team Leaders and Head of Centre with ongoing recruitment of PM/PI roles within the region.
  • Support audits of property management departments and action where appropriate.
  • Ensuring that property management best practice is shared
  • Overseeing Gas daily to ensure process has been adhered to, having relevant conversations
  • Monitoring teams overdue workflows, works orders and property visits, having relevant conversations
  • Monitor Property Management reports, having relevant conversations.
  • Working on group projects or initiatives along with the Regional Director to ensure successful implementation.
  • Direct line management responsibility in relation to the Senior Team within Hub
  • Conducting Interviews
  • Communication – Carry out and record monthly Managers Meetings and 1 to 1’s. Cascade Company directives/initiatives. Ensure the smooth and adequate flow of information and reporting to facilitate other business operations
  • Compliance – Ensure Company policies and procedures are adhered to; including all relevant legislation is maintained and monitored.
  • Complaints – Empower staff to resolve complaints and escalate when necessary; referring to complaints procedure. Where a complaint cannot be resolved by a staff member, help investigate customer complaint and propose/undertake appropriate responses. If a form of compensation is required, discuss with the Regional Director the cost incurred and receive agreement.
  • Create efficiency and monitor costs in all areas of operation whilst maintaining high standards of deliverable service.
  • Ensure teams provide an excellent customer service and customer experience. Implement a local quality control strategy to monitor customer experience. Regularly monitor reviews, providing recognition and encourage improvement to teams.
  • Develop talent pool and succession plan, by identifying and nurturing rising stars. Offer and provide relevant coaching and training to ensure staff retention, development and recognition of success.
  • Achieve budgeted and enhanced profitability through the success of the business – working closely with the Regional Directors to hit this objective.
  • Identify possible opportunities to enhance level of service provided to both internal and external customers. Discuss with Regional Director and assume responsibility for implementation.
  • Ensuring adequate cover in the department when it comes to holidays and days off
  • Monitor workload of Property Management Team, being aware of any issues that may affect staff morale
  • To be the point of contact for the lettings/Branch managers to resolve issues with the property management team
  • To be a point of contact for out of hours emergencies and to act in accordance with best judgement
  • What are we looking for:
  • Excellent communication, written and verbal
  • Professional telephone manner
  • Organisational skills, time management and attention to detail
  • Experience leading a team
  • Minimum 4 years Property Management experience
  • Up to date knowledge of legislation
  • Experience in property management or lettings
  • Full UK Driving License Required
  • What we can offer you:
  • Proven track record for career growth and advancement within the company
  • Market leading training and ongoing professional development
  • Access to a diverse portfolio of properties
  • Supportive and collaborative team environment

Benefits:

  • Competitive base salary and bonus
  • Quarterly and yearly awards including trips abroad
  • Salary sacrifice pension scheme
  • Generous Holiday allowance, increasing by 1 day per year based on service
  • Excellent Parental leave and newly introduced Fertility policy
  • Staff discounts
  • Death in Service
  • LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares or commitment to excellence in the Real Estate Industry.
  • LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVS’s or candidate referral from Recruitment agencies, and any such submissions will not be considered.

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