oracle
Area Manager
Hertz
Phoenix, USA
Full-time
Manager
Onsite
$1.00
Discovered 1 weeks ago
Full Job Posting
What You’ll Do
- Achieve operational, revenue, profitability, conversion, and retention goals as established through annual business planning while delivering an exceptional customer experience.
- Develop and execute local growth initiatives focused on increasing reservations, improving conversion rates, driving new rentals, and maximizing driver retention.
- Train, coach, and develop all location managers to ensure execution excellence and consistent customer service standards.
- Ensure efficient utilization and effective control of vehicle inventory while achieving fleet utilization, availability, and out-of-service targets.
- Create an ownership culture focused on operational excellence, customer satisfaction, growth, and accountability.
- Inspire, challenge, and develop employees to achieve individual and team performance goals.
- Maintain effective staffing levels to support business growth and operational performance.
- Monitor and improve key Mobility performance metrics, including conversion, retention, utilization, customer satisfaction, and on-rent growth.
- Partner closely with rideshare and mobility partners to address operational opportunities, support strategic initiatives, and ensure alignment on business objectives.
- Serve as the voice of the customer and field operations by providing actionable feedback to Product and Support teams on opportunities to improve tools, processes, operational efficiency, and the customer experience.
- Manage required administrative tasks, controls, reporting, and compliance activities in accordance with company policies.
- Remain current on all operational procedures, policies, and administrative requirements.
- Provide specific performance feedback and development coaching to employees through semi-annual and annual performance reviews.
- Collaborate with field leadership and support teams to identify opportunities for operational improvements, increased market penetration, and business growth.
- Ensure all corporate policies and procedures are administered and followed appropriately by all personnel.
- Model strong leadership behaviors, foster collaboration across teams, and drive a results-oriented culture focused on growth and continuous improvement.
- What We’re Looking For:
- Bachelor’s Degree preferred
- Minimum of five (5) years of management experience in a customer-focused environment preferred
- Previous car rental industry experience preferred.
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
- Commitment to continuous improvement
- Some knowledge of employment and labor laws
- Ability to manage multiple priorities
- Ability to work in a fast paced environment
- Proven sales ability
- Excellent communication and presentation skills
- Strong relationship building skills
- Develop and lead high performing team
- What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Qualifications
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Strong customer service orientation with ability to interact effectively at multiple levels in support of customer relationships
- Commitment to continuous improvement
- Some knowledge of employment and labor laws
- Ability to manage multiple priorities
- Ability to work in a fast paced environment
- Proven sales ability
- Excellent communication and presentation skills
- Strong relationship building skills
- Develop and lead high performing team
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Preferred Qualifications
- Bachelor’s Degree preferred
- Minimum of five (5) years of management experience in a customer-focused environment preferred
- Previous car rental industry experience preferred.
About Hertz
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