About This Role
Job Purpose
The Area Manager is responsible for overseeing the daily operations of stores, ensuring adherence to brand standards. He/she communicates branch targets, provides performance improvement guidance, and maintains standards in conduct, customer service, and business performance.
Responsibilities
- Communicate the brand's strategic plan and motivate teams to achieve local business goals.
- Create annual and long-term business plans, project KPIs, formulate business cases, and estimate resource requirements. Analyze daily, weekly, and monthly shop KPIs, along with financial and commercial reports. Establish and suggest personal performance objectives, leveraging organizational systems for performance enhancement.
- Utilize an organizational development framework to identify the unique growth requirements of the team.
- Establish and uphold customer service standards while overseeing a large customer service team.
- Implement brand retail standards and trade marketing activities to maintain an optimal store image and ensure health and safety. Oversee periodic and qualitative stock liquidation processes while also managing expenses to maximize sales and profit.
- Conduct market studies and deliver crucial market insights and trend updates to the brand managers and merchandise team for monthly replenishment and seasonal collections. Ensure qualitative analysis of product and category performance.
- Manage and report on team performance, establishing appropriate performance objectives for direct reports and recognizing their achievements. Take necessary corrective action when needed to ensure both team and personal objectives are met.
Job Qualifications
- Bachelor’s degree in Business Management, or a related field.
- Six to eight years of experience in Retail, or a similar role.
- Three years of experience in a managerial role.
- Fluency in English; Fluency in Arabic is a plus.
- Proficiency in MS Office
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