Area Manager-Cafe
Skills
About This Role
Job Summary
The Area Manager at BTW Café is responsible for managing multiple café branches across Riyadh, ensuring excellence in operations, customer service, and brand standards.
The role focuses on driving sales, improving efficiency, and leading high-performing teams.
Operations
- Oversee daily operations of all BTW café outlets
- Ensure consistency in food quality, service, and cleanliness
- Conduct regular store audits and inspections
Sales & Performance
- Achieve and exceed sales targets
- Analyze reports and implement strategies to boost revenue
- Support promotions and local marketing initiatives
Team Leadership
- Train, supervise, and develop branch managers and staff
- Conduct performance reviews and coaching sessions
- Ensure proper staffing and scheduling
Customer Experience
- Maintain excellent service standards across all outlets
- Handle customer complaints and ensure quick resolution
- Deliver a consistent and welcoming café experience
Compliance & Control
- Ensure adherence to food safety and hygiene standards (KSA regulations)
- Monitor inventory, control costs, and reduce wastage
- Maintain BTW brand standards and SOPs
Reporting
- Prepare weekly and monthly performance reports
- Coordinate with HR, Supply Chain, and Marketing teams
- Provide operational insights to senior management
Requirements
- Bachelor’s degree (Business Administration, Hospitality, or related)
- 4–7 years of experience in F&B or retail operations
- Minimum 2–3 years in multi-unit management (café/QSR preferred)
- Strong leadership and communication skills
Salary & Benefits
- **Salary:** SAR **6,000 – 8,000** per month
- **Benefits:**
- Medical insurance
- Annual leave as per Saudi Labor Law
- Career growth opportunities within BTW Café
KPIs
- Sales growth & revenue targets
- Customer satisfaction scores
- Cost control & profitability
- Staff performance & retention
- Compliance audit results
Job Type: Full-time
Pay: ﷼6,000.00 - ﷼8,000.00 per month
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