Arabic-speaking Branch Manager - Specialty Coffee Shop & Restaurant
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Key skills for this role
About the Role
Minimum Requirements Arabic speaker (mandatory). Minimum 3 years of managerial experience in specialty coffee shops, restaurants, or upscale F&B operations. Strong leadership and team‑management skills.
Key Skills for This Role
Full Job Posting
Minimum Requirements
- **Arabic speaker** (mandatory).
- Minimum **3 years of managerial experience** in specialty coffee shops, restaurants, or upscale F&B operations.
- Strong leadership and team‑management skills.
- Proven experience in:
- Customer service excellence
- Health & safety compliance
- Food safety standards
- Staff scheduling & manpower planning
- P&L management
- Wastage & variance control
- Ordering, inventory, and forecasting
- KPI performance management
- Ability to work in a fast‑paced, multi‑branch environment.
- Strong communication, problem‑solving, and decision‑making skills.
- Must be currently in Qatar or willing to relocate.
Key Responsibilities
- Oversee daily branch operations to ensure smooth, efficient, and high‑quality service.
- Lead, train, and motivate staff to deliver premium customer experience.
- Manage staff scheduling, attendance, performance, and discipline.
- Ensure full compliance with **health & safety**, **food safety**, and **Qatar Municipality regulations**.
- Monitor and control **P&L**, **wastage**, **inventory variances**, and **operational costs**.
- Manage ordering, stock levels, and accurate forecasting based on sales trends.
- Achieve branch KPIs including sales targets, customer satisfaction, and operational efficiency.
- Handle customer concerns professionally and ensure guest satisfaction.
- Maintain brand standards in ambiance, cleanliness, product quality, and service excellence.
- Prepare daily, weekly, and monthly operational and financial reports.
- Coordinate with Operations, HR, and Procurement for smooth branch performance.
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