Aquatics Director

The Mayerson JCC

Job Summary

Key Responsibilities

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values, Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Assists in the development of a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
• Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy.
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products. Orders all pool supplies.
• Writes articles or press releases for the department, when applicable.
• Creates a team of service providers to meet all aspects of professionalism and service demands.
• Maintains a fully staffed department by recruiting, interviewing, hiring, and training all staff.
• Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Ensures appropriate department supervisory coverage through use of a Manager on Duty (MOD) system and participates in the facility's MOD schedule.
• Assesses all department employees' progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback using comment cards and other customer care techniques.
• Supervises and follows up on department's guest requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is always safe and secure.
• Develops annual budget for pool operations and ensures fiscal responsibility through efficient scheduling of department and, when necessary, makes changes to stay within budgetary guidelines.
• Creates and implements an annual marketing and programming plan to promote all aquatic activities and encourage member participation and utilization.
• Develops member participation and recruitment plans, outlining in detail all promotions, programs, and any expenditures.
• Ensures that the indoor and, if applicable, outdoor pools are clean and always functioning properly.
• Maintains pool licenses and verifies that all pool employees have current certifications.
• Other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred in Physical Education, Exercise Science, Health Education or related field.
• Minimum of two years experience in an aquatics related management position.
• Certified as a lifeguard, certified pool operator, CPR, and First Aid (WSI and/or LGI certification preferred).
• Excellent communication skills. Must have excellent oral communication skills to work positively with different populations, in groups and individually.
• Effective leadership skills and strong work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and a strong work ethic
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• This position requires that the Aquatics Director be able to swim well enough to maintain current lifeguard certification and in physical shape to perform lifeguarding duties.

Frequently

DISCLAIMER

Location

• JCC Cincinnati