Apprenticeship - Technical Support
Role Overview
Kyndryl describes an internship/apprenticeship with immersive learning, client project exposure, mentorship, shadowing, and skill-specialization opportunities.
The posting also describes hiring a Level 1 Technical Support Specialist to provide first-line support to B2B clients.
Key Skills for This Role
Full Job Posting
Apprenticeship overview
Kyndryl describes an internship/apprenticeship with immersive learning, client project exposure, mentorship, shadowing, and skill-specialization opportunities.
The posting also describes hiring a Level 1 Technical Support Specialist to provide first-line support to B2B clients.
Technical support duties
- Provide Level 1 support for hardware, software, and services under contract.
- Troubleshoot operating system, email, networking, VPN/connectivity, O365, VMware, and collaboration-tool issues.
- Handle password resets, entitlement checks, and incident logging in ticketing tools; escalate issues to appropriate teams.
- Manage service outages and provide status updates; maintain software-license and hardware-inventory records.
- Meet SLAs, SLOs, and KPIs while supporting customer satisfaction.
Required skills and education
- BCA, BSc in Computer Science, or another three-year degree.
- Excellent verbal and written English communication and strong customer service and troubleshooting skills.
- Knowledge of Windows, macOS, O365, VMware, networking, internet security, and collaboration tools.
- Familiarity with IT ticketing systems; multilingual ability is a plus.
Learning and work environment
- The apprenticeship offers mentorship, shadowing, skill specialization, and a flexible, supportive culture focused on employee well-being.
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