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Apprentice

American Express
Gurugram, IND
Full-time
Intern · 5+ years experience
Hybrid
Discovered 1 weeks ago

Full Job Posting

Qualifications

  • Bachelor’s degree
  • Not more than 5 years of difference between highest education degree completion date and Joining date
  • Should not have enrolled in any prior Government Apprenticeship programs
  • Strong attention to detail and accuracy
  • Good communication and interpersonal skills
  • A willingness to learn and adapt to new tasks and challenges
  • Ability to maintain confidentiality
  • Should be comfortable working in night shifts window.
  • Preferred Qualifications
  • Proficiency in basic computer applications (e.g., Microsoft Office Suite)
  • Ability to work effectively in a team environment
  • Proficiency in the English language.
  • Compliance Language
  • At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you’ll experience this powerful backing:
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Career development and training opportunities.

Responsibilities

  • Collect delinquent balances on Small Business and Consumer accounts.
  • Manage an assigned client portfolio independently.
  • Use skip tracing when needed to locate and communicate with customers.
  • Handle different types of calls, including explaining account status, offering payment solutions, reducing delinquency, and preventing escalations.
  • Analyze account details and customer circumstances to identify appropriate solutions.
  • Negotiate with customers and influence positive outcomes.
  • Maintain a high level of integrity and compliance during customer interactions.
  • Contribute to customer outcomes, recovery efforts & overall department goals.

Preferred Qualifications

  • Proficiency in basic computer applications (e.g., Microsoft Office Suite)
  • Ability to work effectively in a team environment
  • Proficiency in the English language.
  • Compliance Language
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Career development and training opportunities.

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