Appointment Setter / Appointment Executive

Role overview

Role responsibilities

• Contact prospective customers through phone, email, and digital channels; introduce company services and communicate value propositions.
• Identify customer needs and suitable opportunities, then qualify leads against defined requirements and sales criteria.
• Schedule appointments, consultations, meetings, and product demonstrations.
• Keep accurate records of leads, conversations, appointments, and follow-ups; confirm appointments and maintain prospect engagement.
• Coordinate lead handovers with Sales and Business Development teams.
• Meet daily, weekly, and monthly appointment and activity targets; maintain an active pipeline and identify new prospects.
• Handle customer questions professionally, escalate complex inquiries when needed, and provide feedback on customer responses, market trends, and lead quality.

Qualifications

• A diploma or bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
• One to three years of experience in appointment setting, telesales, customer service, or business development is an advantage.
• Excellent verbal communication and interpersonal skills; confident telephone manner with persuasion and negotiation abilities.
• Customer-focused, energetic, and comfortable speaking with new people.
• Strong follow-up, time-management, and organizational skills; target-driven and able to work independently.
• CRM systems and Microsoft Office experience are an advantage.

Why join

• The employer describes a dynamic and growing organization and opportunities to develop sales, communication, and business-development skills.
• The posting mentions working alongside sales and commercial professionals, performance-driven career growth, and professional networking opportunities.

Work arrangement

• The posting states on-site / hybrid work arrangement.