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Appointment Center Specialist

Groundworks
Calgary, CAN
Full-time
Junior · 1+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Duties and Responsibilities

  • Answer inbound calls and make warm outbound calls. All calls are warm, no cold calling!
  • Must be positive and motivated with excellent communications skills
  • Ability to adapt quickly to changes in work strategy
  • Maintain customer information
  • Performs other duties as assigned.
  • It is an essential function of this job that the employee regularly and reliably reports to work on time each working day

Qualifications

  • Good phone skills and a competitive nature
  • Must be comfortable using computers
  • 1+ years of customer service experience or retail and/or customer facing experience that demonstrates ability to communicate with a customer with sensitive and potential sales environment
  • What We Provide
  • Competitive Pay
  • Employee Company Ownership Opportunities
  • Industry Leading Training Programs
  • Leadership Development and Career Growth Tracks
  • Comprehensive and Affordable Benefits Package
  • Top Workplace with Award Winning Culture
  • Working Conditions
  • This role will sit onsite in our Calgary office.
  • Base pay is $20/hr. plus uncapped commission.
  • Hours of Work: Full-time, 40 hours per week. Schedules may include weekdays and weekends and will be assigned based on operational needs. Flexibility to work varying shifts, including evenings and weekends, is required.
  • Physical Requirements
  • Ability to sit at a workstation and utilize keyboard, mouse, and computer. Continual daily use of computers in performing tasks. Entering text or data using a keyboard.

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