Applications Support Sr Analyst - Assistant Vice President

Lead Level 2/Level 3 production support activities for CitiFTP applications and associated Treasury processes.

Provide oversight and coordination for production incidents, service requests, and problem management activities.

Drive timely restoration of services for high-severity incidents and lead technical bridge calls during critical events.

Conduct root cause analysis and ensure implementation of sustainable corrective and preventive actions.

Monitor application health, interfaces, file transfers, batch processing, and platform availability to ensure SLA adherence.

Coordinate resolution efforts across Development, Infrastructure, Database, Middleware, and Operations teams.

Identify operational risks and implement controls to improve platform stability and resiliency.

Participate in on-call support and escalation management activities.

Establish and maintain operational procedures, monitoring standards, support runbooks, and knowledge repositories.

Track support metrics, incident trends, recurring issues, and operational KPIs.

Drive continuous service improvement initiatives focused on risk reduction, automation, and process optimization.

Ensure compliance with Citi technology policies, audit requirements, operational controls, and change management standards.

Support technology resiliency, business continuity, and disaster recovery initiatives.

Lead production support activities for application releases and infrastructure changes.

Coordinate deployment validation, post-implementation verification, and release readiness assessments.

Partner with Development and Release Management teams to ensure successful implementation of platform enhancements.

Review and assess production impacts associated with planned changes.

Support weekend and after-hours implementation activities when required.

Perform advanced SQL analysis for troubleshooting, operational reporting, data validation, and issue resolution.

Utilize Unix/Linux scripting and automation techniques to improve operational efficiency and reduce manual effort.

Monitor and support batch scheduling platforms, automated workflows, and data processing activities.

Identify and implement automation opportunities to improve service reliability and support productivity.

Generate operational dashboards, support health metrics, and executive reporting.

Serve as a key point of contact for business, operations, and technology stakeholders.

Provide timely communication regarding incidents, operational risks, platform status, and service improvements.

Partner with global teams across NAM, EMEA, and APAC regions to ensure consistent support coverage.

Support executive management reporting on platform health, incident trends, and operational performance.

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