Applications Support Sr Analyst - Assistant Vice President

Role overview

Production and operational support

• Lead Level 2/Level 3 support, incident coordination, service requests, problem management, and technical bridge calls.
• Restore services during high-severity incidents, conduct root cause analysis, and implement sustainable corrective and preventive actions.
• Monitor applications, interfaces, file transfers, batch processes, and availability; coordinate cross-team issue resolution.
• Maintain support procedures, runbooks, monitoring standards, knowledge repositories, metrics, and operational KPIs.
• Improve service reliability through risk controls, automation, and process optimization; support audit, policy, and change-control compliance.
• Support resilience, business continuity, disaster recovery, on-call coverage, and escalation management.

Releases, analysis, and stakeholders

• Lead production support for application releases and infrastructure changes, including readiness reviews, deployment validation, and post-implementation checks.
• Use SQL, Unix/Linux scripting, and automation for troubleshooting, reporting, data validation, and batch operations.
• Generate operational dashboards and health metrics and provide executive reporting.
• Communicate incidents, risks, platform status, and improvements to stakeholders and coordinate support coverage with teams across NAM, EMEA, and APAC.
• Weekend and after-hours implementation work may be required.

Required qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• At least five years supporting enterprise-scale applications in production support, application support, or technology operations.
• Strong major incident management, problem management, and production support experience.
• Advanced SQL skills, including complex analysis and troubleshooting.
• Strong Unix/Linux administration and scripting experience.
• Understanding of incident, problem, change, release, and operational risk practices.
• Experience leading cross-functional teams during incidents and technology implementations.
• Strong analytical, troubleshooting, and communication skills; able to work in globally distributed support organizations.

Preferred qualifications

• Experience with Treasury, Finance, Funds Transfer Pricing, or banking applications.
• Experience with Hadoop, Hive, Spark, Impala, Autosys or equivalent scheduling platforms.
• Familiarity with ServiceNow, Jira, Splunk, Dynatrace, AppDynamics, or similar operations tools.
• Exposure to OpenShift, containers, cloud technologies, modern application architectures, DevOps, observability, or SRE.
• Experience supporting global platforms with 24x7 operational requirements.

Compensation

• Listed full-time salary range is $96,400 to $144,600 per year; eligible employees may also receive incentive or retention awards.

Benefits

• Benefits may include medical, dental, vision, 401(k), life, accident and disability insurance, wellness programs, paid time off, and paid holidays; offerings vary by jurisdiction and job level.