Applications Support Senior Analyst -Assistant Vice President

Evergreen Requisition

Compensation Grade Salary Range-Level: C12-Structure: 5

Internal Career Site - Primary Global HRCC - Internal Job Submission - July 2023 v5

Internal Career Site - Secondary India HRCC - Job Submission

External Career Site - Primary Global HRCC - External Job Submission – April 2026 v7

External Career Site - Secondary India HRCC - Job Submission

Inline Assessment Test Default Assessment Tests

Education:

Bachelor’s/University degree or equivalent experience

We are seeking a high-performing Application Support Senior Analyst to provide L2 production support for critical applications within our global environment. The role focuses on incident resolution, system monitoring, and operational stability, working closely with Tech Leads, development teams, and external vendors.

The ideal candidate will bring strong technical troubleshooting skills, operational discipline, and the ability to perform under pressure in a fast-paced environment.

Key Responsibilities

Production Support & Incident Management

Provide L2 support for business-critical applications (file transfer, batch processing, payments systems)

Actively manage P1/P2 incidents, ensuring timely resolution and escalation where required

Participate in incident bridges and provide clear status updates

Ensure adherence to SLA/OLA targets

Monitoring & Operational Support

Monitor application health and proactively identify issues

Execute daily health checks and batch validations

Support file transfer monitoring and reconciliation processes

Perform initial impact assessment and recovery actions

Problem Management & Continuous Improvement

Support Root Cause Analysis (RCA) for incidents

Identify and flag recurring issues to Tech Leads

Maintain runbooks, SOPs, and knowledge base articles

Contribute to automation and monitoring improvements

Vendor & Stakeholder Interaction

Coordinate with external vendors for issue resolution

Liaise with internal technology, operations, and business teams

Provide regular updates during incidents and service disruptions

Change & Release Support

Support production deployments and change activities

Perform post-release checks and validations

Ensure minimal disruption during releases

Required Skills & Experience

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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