Applications Support Analyst II - AAT

About the organization

Role overview

Responsibilities

• Install, configure, troubleshoot, maintain, and implement applications; research and recommend software updates.
• Assess requirements and digital tools, configure and debug applications, and support commercial off-the-shelf systems and reports.
• Resolve user issues, escalate complex problems, and maintain data quality, validation, and documentation.
• Create and execute test scripts; collaborate on feasibility, scope, prioritization, and functionality decisions.
• Maintain change-control and configuration records; analyze database query data and report on solution performance.
• Participate in integration, user acceptance, and functionality testing.

Required qualifications

• High school diploma or equivalent and a bachelor's degree in IT, computer science, or a related field; education and experience may be combined in lieu of the degree.
• Three to five years of applications support or similar experience, including at least one year managing PLM, MES, and/or ERP systems.
• Intermediate understanding of applications, IT support, troubleshooting, computers, software, and systems maintenance.
• Proficiency in Microsoft Word, Excel, and Visio.
• Effective in changing environments; good written and verbal communication, interpersonal, and presentation skills.
• Working knowledge of coordinating meetings and team tasks; leadership on assigned initiatives, analytical problem-solving, and risk mitigation.

Location

• The posting identifies Danville or Charlottesville, Virginia, and says candidates must be local to one of those locations.