Applications Service Engineer (Field Based)

Responsibilities

• Perform equipment repairs, installations, and maintenance at customer facilities
• Install and implement hardware and software upgrades to support equipment performance and functionality
• Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
• Diagnose and troubleshoot equipment and process issues, identify root causes, and communicate findings and performance feedback to the factory
• Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
• Provides support to other members of the Field Applications Service team on technical projects, service activities, and customer needs assigned
• Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and technical initiatives
• Partner with Sales colleagues providing required technical information, responding to customer inquiries, and participating in customer visits, as needed
• Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
• Represent and promote company products and services professionally and in accordance with established training and guidelines
• Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
• Perform additional duties and responsibilities as assigned to support business objectives

Qualifications

• Associate’s or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
• 3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment strongly preferred
• Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
• Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
• Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
• Excellent verbal and written communication skills, with the ability to effectively communicate technical information to customers, colleagues, and cross-functional teams
• Ability and willingness to travel frequently throughout the United States, Canada, and Mexico to support customer and business requirements

Company