Applications Functional Specialist

Overview

• 1.
• Provide support to current users of Oracle Application, including day to day
• operational support, in the following functional area;
• Inventory / Warehouse Management Module.
• Purchasing and Advanced Procurement Module.
• Custom Applications within Oracle.
• Enterprise Asset Management.
• Oracle Human Resource Management Module.
• 2.
• Responsible for solution review, assisting in IT System testing, facilitating User
• Accepting Testing (UAT) and carrying out change management for Oracle bug
• fixes and enhancement.
• 3.
• Responsible for User Account Management for Oracle Enterprise Resource
• Planning (ERP) Solution.
• 4.
• Provide support to current users of all Dubai Petroleum Establishment (DPE)
• applications and other business applications, to achieve maximum benefits'
• realisation.
• Include ensuring user documentation is prepared, that users are
• provided with training, and that appropriate security and authorisations are in
• place.
• 5.
• Assist the business in reviewing business processes to determine which
• functionality should be implemented to streamline the process and achieve
• maximum benefits.
• Lead workshops to address cross-functional issues and
• processes that need to be reviewed / resolved.
• Provide on-going advice to users
• and key users, responding to their requests for problem resolution, system
• training and improvements.
• Refer appropriate requests on to software / support
• vendors and liaises with them for the resolution of user problems.
• 6.
• Monitor on-going usage of applications, identifying issues/opportunities for
• system improvement.
• Work with users, key users and other support groups in developing changes within the existing systems, including customising to meet
• user specifications, ensuring that any customisations and system changes have
• full business justification from Business Process Owners.
• Work with the users in
• the review and testing of approved system modifications.
• Coordinate any work to
• be done by external consultants, reviewing their inputs and liaising with users.
• 7.
• Keep colleagues in other areas of IT advised of all relevant operations and
• developments, involving them in systems integration activities.
• Participate in
• developing and maintaining the Company's relationships and service
• agreements.
• 8.
• Manage small to medium scale IT projects from requirements gathering through
• to planning and execution, while adhering to DPE IT policy and processes.
• 9.
• Adherence to all internal Company and IT policies and procedures, including
• Information Technology Infrastructure Library (ITIL) Change, Incident and
• Problem Management processes and DPE Project Management processes.
• 10.
• Assist the business in reviewing the business processes in relation to system
• functionality.
• 11.
• Manage, develop and implement projects to enhance the utilisation and
• performance of the system.
• Expand and/or enhance the delivered value of the
• system to the business.
• 12.
• Maintain technical knowledge by keeping up to date with relevant software
• developments locally and globally to ensure that the Company achieves
• maximum business benefits from its on-going agreements.
• 13.
• Be the focal point for ERP Audit support / ISO Audit Support, including
• attending audit interviews, providing the required documentations and actioning
• Corrective and Preventive Actions thus identified.
• 14.
• To provide advanced onsite and remote support to the company IT system
• users for all DPE applications, reporting systems and related systems and
• databases.