Applications & Data Analyst - IT Dept
Role Overview
This is a new, varied Applications & Data Analyst role in a small IT team supporting a growing retail and hospitality business.
The work combines reporting, data requests, CRM support, documentation, automation, AI adoption, and day-to-day IT support.
The role is suited to someone early in their IT career, including a recent graduate or college leaver with some IT experience.
Key Skills for This Role
Full Job Posting
About the role
This is a new, varied Applications & Data Analyst role in a small IT team supporting a growing retail and hospitality business.
The work combines reporting, data requests, CRM support, documentation, automation, AI adoption, and day-to-day IT support.
The role is suited to someone early in their IT career, including a recent graduate or college leaver with some IT experience.
Key responsibilities
- Build, maintain, and improve reports on sales, stock, and customer activity, and present results clearly.
- Retrieve database information to answer business questions accurately and on time.
- Support CRM users, resolve queries and issues, maintain data quality, and help colleagues use the system effectively.
- Write and maintain documentation for systems, processes, and common tasks.
- Identify repetitive work and build simple, reliable automations to save time and reduce errors.
- Support practical and safe adoption of AI tools and share good practice.
- Provide general user support and help maintain the day-to-day running of IT systems.
Essential skills and experience
- A relevant degree or college qualification, or some experience working in an IT role or environment.
- Interest in data, systems, and solving business problems with technology.
- Organization, task management, clear communication, patience with non-technical colleagues, accuracy, and attention to detail.
- Willingness to learn and pick up new tools and systems quickly.
Desirable skills and experience
- A relevant qualification in computing, information systems, data, or another numerate discipline is desirable.
- Exposure to SQL and databases is desirable.
- Experience with Excel, Power BI, or similar reporting tools is desirable.
- Familiarity with CRM, ERP, or EPOS systems, retail or hospitality experience, and interest in or early experience with automation and AI tools are desirable.
Benefits and offer
- The role offers variety, early responsibility, the opportunity to shape a new position, and support to learn and grow in a close-knit team.
- Employee benefits increase with service and include healthcare, staff discounts, and volunteering days.
- Other listed benefits include company events, discounted or free food, free parking, private dental insurance, and a referral programme.
Pay
- Pay starts at £28,177.50 per year.
Workplace
- Work location is in person.
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