Application Technical Support Engineer

Technical Support & Investigation

Act as the primary technical point of contact for Customer Success, translating between customer-facing and engineering teams

Debug and replicate customer-reported issues to identify root causes

Write SQL statements to pull data and build reports for internal and customer use

Document known issues, fixes, and workarounds for the wider team, maintaining thorough and accurate records throughout

Tooling & Integrations

Build and maintain internal tools (currently Retool) to support Customer Success workflows

Support integrations across platforms including Vitally, Zapier, and Sentry

Contribute to improving testing processes to catch issues earlier in the cycle

Manage multiple tasks in parallel, prioritising effectively and delivering on time

AI & Continuous Improvement

Explore and embed AI tools into day-to-day support workflows, making better use of data and working more efficiently

Stay informed on emerging technologies and share insights with the team on where tools could streamline routine workflows

Essential

At least two years of professional experience in a technical support, application support, or comparable hybrid technical role

Confident in SQL – able to write and interpret queries independently

Strong troubleshooting and problem-solving skills; comfortable working through ambiguity

Able to communicate technical concepts clearly to non-technical stakeholders

Right to live and work in the UK

Comfortable working alongside AI tools; curious about how technology can make you better at your job

Desirable

Experience with PostgreSQL

Familiarity with Retool or similar low-code internal tooling platforms

Experience with integration or monitoring tools such as Vitally, Zapier, or Sentry

Python scripting or automation experience

Degree in Computer Science, Software Engineering, or a related field

Bright builds software that genuinely makes people’s working lives easier. We’re proud of what we do and that purpose shapes how we work together internally. But honestly, the first thing people mention is the culture. It’s collaborative, it’s human, and we’ve managed to keep that as we’ve grown. People are genuinely looked after here and that’s not just something we say. Bright is where curious people thrive. You get real autonomy to learn, grow, and make an impact. And right now, is a genuinely exciting time to join. We are growing fast, investing heavily in AI, and that creates real opportunity for the business and for the people in it.