Application Technical Support

Overview

• Act as a focal point of contact for the End User issues/requests/incident.
• Problem determination, workaround resolution, root cause analysis, major incident management.
• Perform all related routine tasks assigned by team leads/manager such as Daily reports, weekly reports, and monthly reports (SQL Required).
• Regularly updating database security and enhancing database systems performance and efficiency.
• Should be able to write SQL queries
• Demonstrable experience as an Application Support Engineer in a related field.
• Good Knowledge of working on Windows server and client operating system is an advantage.
• Ability to document configuration changes and monitor performance.
• Exceptional ability to provide end user support.
• Advanced proficiency in determining the causes of application errors and repairing them.
• Any IT related certification will be added advantage
• Exceptional communication skills.

Job Type: Full-time

Application Question(S)

• Rate your SQL skills 1 is the lowest 10 is highest
• Have you supported Core Operations System? If yes pls indicate what type of system

Experience

• Application Support: 2 years (Required)