Application Support Technician, ProTraQ

What we offer:

• An inclusive culture where every team member is valued and recognized.
• Competitive salary and comprehensive benefits, including health, dental, vision, life, disability, and AD&D coverage.
• Supplemental benefits such as pet insurance, telemedicine access, and employee perk programs.
• 401(k) plan with employer match (after eligibility period).
• Paid time off and holiday schedule
• Tuition assistance for professional development and certifications.
• Opportunity to work in a stable, growth-oriented environment.
• What you’ll do:
• Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations.
• Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management.
• Ensure consistent implementation of corporate-designated software and associated hardware.
• Travel for project work and installations (approximately 50–75% domestically and internationally).
• Install and configure hardware and software, including barcode scanners and related systems.
• Provide training to end users on software and hardware functionality.
• Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites.
• Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking.
• Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments.
• We need you to have:
• Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience.
• Experience providing end-user training—ideally within a manufacturing environment.
• Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting.
• Ability to work independently, with a team, and across levels.
• Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport.
• Basic knowledge of ERP systems preferred.
• Experience with handheld barcode scanners a plus.
• Secondary language a plus.

Who We Are:

Ready to grow with us?

Qualifications

• Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience.

Preferred Qualifications

• Experience with handheld barcode scanners a plus.

Responsibilities

• Become a foremost expert in the ProTraQ software suite, assisting in the maintenance of Silgan’s enterprise business application across all manufacturing locations.
• Implement, train, and maintain the ProTraQ system for end users including floor operators, supervisors, and plant management.
• Ensure consistent implementation of corporate-designated software and associated hardware.
• Travel for project work and installations (approximately 50–75% domestically and internationally).
• Install and configure hardware and software, including barcode scanners and related systems.
• Provide training to end users on software and hardware functionality.
• Work with Business Technology teams to resolve issues and perform ProTraQ upgrades at remote sites.
• Establish strong working relationships with plant management and quality managers to assist in manufacturing process tracking.
• Demonstrate professionalism, communication excellence, and strong troubleshooting capabilities in both software and hardware environments.
• Bachelor’s degree in Information Technology or a related field; OR an Associate’s degree plus 2 years of relevant technical support experience.
• Experience providing end-user training—ideally within a manufacturing environment.
• Strong working knowledge of Microsoft Office, Windows OS, and basic PC hardware/software troubleshooting.
• Ability to work independently, with a team, and across levels.
• Willingness and ability to travel 50–75% (domestic and international) and obtain a U.S. Passport.
• Basic knowledge of ERP systems preferred.
• Experience with handheld barcode scanners a plus.
• Secondary language a plus.