Application Support / Production Support – Wealth Management Applications, Information Technology

Requirements

• Bachelor’s degree or above in Computer Science, Information Technology, Engineering, Finance, or related discipline.
• Minimum 3 years’ experience in application support, production support, or IT operations within securities, brokerage, trading, banking, or wealth management domains. (Candidates with less experience may be considered for a junior appointment.)
• Solid understanding of production support processes, incident management, service monitoring, and operational controls.
• Familiarity with Linux / Unix commands, SQL, log analysis, and basic scripting for troubleshooting and operational support.
• Experience supporting trading platforms, brokerage systems, market data systems, or other business-critical financial applications is preferred.
• Strong analytical and problem-solving skills, with the ability to work under pressure and prioritize effectively in a live production environment.
• Strong sense of ownership, accountability, and responsiveness in handling production issues.
• Excellent communication and coordination skills; proactive, highly responsible, and capable of managing cross-team collaboration across time zones.
• Fluent in English and Mandarin.
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