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Application Support Officer
SIJIL
Riyadh, KSA
fulltime
Entry
3 days ago
application supportsoftwareIT supporthelp desksystem administrationtechnical support
Free
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application supportsoftwareIT support
About the Role
Key Responsibilities Provide first- and second-line support for business applications, responding to incidents and service requests within agreed SLAs. Troubleshoot, diagnose, and resolve issues across.
Key Skills for This Role
application supportsoftwareIT supporthelp desksystem administrationtechnical support
Full Job Posting
Key Responsibilities
- Provide first- and second-line support for business applications, responding to incidents and service requests within agreed SLAs.
- Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating to development teams when needed.
- Write, run, and optimize SQL queries to investigate data issues, generate reports, and support troubleshooting.
- Monitor application performance and system health, proactively identifying and addressing potential problems.
- Log, track, and manage incidents and requests through a ticketing system, ensuring clear documentation and timely updates.
- Support application deployments, patches, and configuration changes in coordination with development and infrastructure teams.
- Liaise with end users to understand issues, communicate progress, and confirm resolution.
- Maintain support documentation, knowledge base articles, and standard operating procedures.
- Participate in root cause analysis and contribute to continuous improvement of application stability.
Required Qualifications & Experience
- Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
- Up to 2 years of experience in application support, technical support, or a similar role (recent graduates with relevant exposure are encouraged to apply).
- Hands-on experience with .NET applications (troubleshooting, log analysis, basic understanding of application architecture).
- Working knowledge of SQL and relational databases (writing queries, joins, basic troubleshooting); experience with Microsoft SQL Server is an advantage.
- Familiarity with incident management and ticketing tools.
- Strong analytical and problem-solving skills with attention to detail.
- Good communication skills and a customer-service orientation.
Preferred / Desirable
- Familiarity with ITIL principles or service management frameworks.
- Basic understanding of monitoring tools and application logging.
- Awareness of release and deployment processes.
Key Competencies
- Patience and a user-focused approach when handling support requests
- Willingness to learn and develop technical skills
- Team collaboration and clear communication
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