Application Support Manager (Remote)

About This Role

PulseMediaNL is seeking a proactive and technically skilled Application Support Manager to join our remote team. This role is responsible for overseeing application support operations, ensuring system reliability, resolving technical issues, and delivering a seamless user experience across business applications and platforms.

Responsibilities Application Support & Operations

• Oversee daily application support activities to ensure optimal system performance
• Manage and resolve application-related issues in a timely and efficient manner
• Monitor system functionality, performance, and availability across platforms
• Coordinate troubleshooting efforts and ensure minimal disruption to operations

Team Leadership & Collaboration

• Support and guide application support staff and technical teams
• Collaborate with internal departments to address system needs and user concerns
• Serve as a key point of contact for escalated application support issues
• Coordinate with developers, vendors, and IT teams to implement solutions and updates

Issue Resolution & Process Improvement

• Investigate recurring technical issues and implement long-term solutions
• Track and document incidents, resolutions, and system changes
• Develop and improve support procedures, workflows, and best practices
• Ensure service standards and response times are consistently maintained

Reporting & System Administration

• Maintain accurate records of support requests, system updates, and performance metrics
• Prepare reports on support operations, issue trends, and system reliability
• Assist with system testing, upgrades, and application maintenance activities
• Ensure data integrity, security, and compliance with company procedures

Requirements About the Ideal Candidate

• 2–4 years of experience in application support, IT support, or a similar technical role
• Previous leadership or supervisory experience is a plus
• Strong troubleshooting and problem-solving skills
• Understanding of business applications, software systems, and support processes
• Excellent communication and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced environment
• Detail-oriented with a proactive and solution-focused mindset
• Comfortable working in a remote environment
• Familiarity with ticketing systems, CRM tools, and support platforms is a plus
• Basic proficiency in Microsoft Office Suite or similar tools
• High school diploma or equivalent required; technical certifications or additional education are a plus

**What We Offer**

• Meaningful contribution through leadership in application support and system reliability
• Remote-first flexibility to support work-life balance
• Opportunities for professional growth and technical development
• Collaborative and supportive team environment
• Competitive compensation aligned with experience
• Long-term stability within a growing and technology-focused organization

**Diversity & Inclusion** We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.