Application Support Engineer (Weekend Shift)
Role Overview
The Application Support Engineer position supports customer-facing operations by responding to operational and business issues.
This position is also responsible for planning, deploying, and supporting client implementations of oneZero's products.
This position will be responsible for planning and executing weekend activities in coordination with our existing Monday-through-Friday support team.
This work will include carrying out upgrades and migrations for the oneZero application software, processing client service requests, and providing application support to clients over the phone, email, and live chat.
The successful applicant for the Application Support Engineer position will be required to work full-time hours spread across set days during the usual business week and weekend.
The typical schedule will be four weekdays and one weekend day per week.
This is subject to an initial 8-week training period from the commencement date, during which all work will be performed Monday to Friday.
Key Skills for This Role
Full Job Posting
Required Skills
- 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
- Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).
- Experience using monitoring and observability tools to diagnose system behavior and performance issues.
- Demonstrated ability to analyze complex technical issues, evaluate remediation options, and make sound decisions under time pressure.
- Clear written and verbal communication skills for incident documentation, client interaction, and cross-team collaboration.
- Scripting (Python, Bash, PowerShell or similar) for simple automation and reporting.
- Direct experience supporting or onboarding technical client integrations (readiness checks, configuration validation, data flow verification).
- Familiarity with bridging, aggregation, and reporting integration patterns (or demonstrable ability to learn them rapidly).
- Attractive Skills:
- Exposure to real‐time data or financial technology environments.
- Container platform familiarity (Docker, for example, ECS, or Kubernetes).
- Streaming / messaging systems (Kafka, Kinesis, or similar).
- Basic performance troubleshooting (resource usage, latency, responsiveness patterns).
- Foundational security hygiene (least privilege, credential handling best practices).
- VMware virtualization exposure.
- Administering MetaTrader (MT4/MT5) servers or related components.
- Advanced PowerShell or broader programming (Go, Java,.NET) for tooling enhancements.
- Supporting financial services clients in production triage contexts.
- Knowledge of core financial markets concepts (pricing, spreads, order flow).
- Brokerage middle or back office operational experience (trade capture, reconciliation, reporting).
- Experience automating repetitive operational tasks (scripted runbook wrappers, small tooling improvements).
- the salary range for this role is $80,000- $140,000, depending on relevant experience
Qualifications
- 3+ years in production operations, site reliability engineering, or technical support for mission-critical systems.
- Basic Linux system administration skills and networking knowledge (diagnostics, troubleshooting, performance analysis).
- Experience using monitoring and observability tools to diagnose system behavior and performance issues.
- Demonstrated ability to analyze complex technical issues, evaluate remediation options, and make sound decisions under time pressure.
- Clear written and verbal communication skills for incident documentation, client interaction, and cross-team collaboration.
- Scripting (Python, Bash, PowerShell or similar) for simple automation and reporting.
- Direct experience supporting or onboarding technical client integrations (readiness checks, configuration validation, data flow verification).
- Familiarity with bridging, aggregation, and reporting integration patterns (or demonstrable ability to learn them rapidly).
- Exposure to real‐time data or financial technology environments.
- Container platform familiarity (Docker, for example, ECS, or Kubernetes).
- Streaming / messaging systems (Kafka, Kinesis, or similar).
- Basic performance troubleshooting (resource usage, latency, responsiveness patterns).
- Foundational security hygiene (least privilege, credential handling best practices).
- VMware virtualization exposure.
- Administering MetaTrader (MT4/MT5) servers or related components.
- Advanced PowerShell or broader programming (Go, Java,.NET) for tooling enhancements.
- Supporting financial services clients in production triage contexts.
- Knowledge of core financial markets concepts (pricing, spreads, order flow).
- Brokerage middle or back office operational experience (trade capture, reconciliation, reporting).
- Experience automating repetitive operational tasks (scripted runbook wrappers, small tooling improvements).
- the salary range for this role is $80,000- $140,000, depending on relevant experience
About oneZero Financial Systems
Private financial technology company providing multi-asset trading, execution, liquidity, risk-management, and analytics software to brokers, banks, and liquidity providers.
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