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Application Support Engineer
Arting Digital
Riyadh, KSA
fulltime
Entry
2 weeks ago
application supportsoftwareIT supporthelp desksystem administrationtechnical support
Free
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application supportsoftwareIT support
About the Role
Position - Application Support Engineer Location - Saudi Arabia Experience - 1-3yr Working Mode - On-Site Skill Requirements Application troubleshooting knowledge Ticketing tools (ServiceNow, Jira, Zendesk) Communication & documentation skills Basic DB and log reading Must know Docker, Kubernates, Ubuntu, Linux.
Key Skills for This Role
application supportsoftwareIT supporthelp desksystem administrationtechnical support
Full Job Posting
Skill Requirements
- Application troubleshooting knowledge
- Ticketing tools (ServiceNow, Jira, Zendesk)
- Communication & documentation skills
- Basic DB and log reading
- Must know Docker, Kubernates, Ubuntu, Linux.
Key Responsibilities
- Receive incidents via email, ticketing tool / Service now, or phone.
- Log and categorize tickets with correct priority.
- Provide basic troubleshooting and resolution.
- Perform / Help requests with basic setup, survey design, conditional logic, collectors info
- or setup etc.
- Escalate issues to L2 per SOP.
- Communicate with clients regarding incident status.
- Ensure SLA adherence and documentation.
- Maintain knowledge base articles.
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