Application Support Engineer – Perpetual Digital

About the Role

Key Responsibilities

• Resolve production incidents within agreed customer service levels, coordinating with users, technical teams and external providers.
• Monitor applications and batch processes each day, addressing issues that affect availability or process completion.
• Assess customer service requests and plan system or process enhancements within established security, quality and service management controls.
• Improve the performance, scalability, security, supportability and maintainability of supported applications.
• Contribute to application enhancement projects and improvements to development processes.
• Maintain application support, risk and audit documentation, while providing guidance to junior and offshore team members.
• About you
• You bring practical application support experience, strong technical capability and a logical approach to resolving complex issues. In addition you will have:
• A bachelor’s degree in computer science, information technology or a related field.
• At least 3 years of experience supporting and developing applications, particularly data focused applications.
• Experience with Angular,.NET, Microsoft SQL, Databricks and database or data integration technologies.
• Experience using Power BI or a comparable reporting and data visualisation tool.
• Knowledge of Azure data services, such as Azure SQL Database and Azure Data Factory, along with ETL and data warehousing concepts.
• Familiarity with IT service management practices, including incident and change management, and tools such as ServiceNow or JIRA.
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly and collaborate across different stakeholder groups.
• We love hearing from people who are inspired to shape the future with us. If you're excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply.
• How we work
• Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve. We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.
• Employee benefits
• We’re committed to supporting hybrid working with our philosophy balancing business client and individual needs with 2 – 3 + days in modern recently renovated office
• Work from anywhere in Australia for up to one month each year
• An annual allowance to empower you to prioritise your personal wellbeing
• Study support and commitment to supporting professional development.

Qualifications

• A bachelor’s degree in computer science, information technology or a related field.
• At least 3 years of experience supporting and developing applications, particularly data focused applications.
• Experience with Angular,.NET, Microsoft SQL, Databricks and database or data integration technologies.
• Experience using Power BI or a comparable reporting and data visualisation tool.
• Knowledge of Azure data services, such as Azure SQL Database and Azure Data Factory, along with ETL and data warehousing concepts.
• Familiarity with IT service management practices, including incident and change management, and tools such as ServiceNow or JIRA.
• Strong troubleshooting and communication skills, with the ability to explain technical issues clearly and collaborate across different stakeholder groups.
• We love hearing from people who are inspired to shape the future with us. If you're excited about this opportunity or about joining Perpetual Corporate Trust, we encourage you to apply.