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Application Support Engineer (.NET & Azure)

Sagility
Bengaluru, IND
Full-time
Mid · 3+ years experience
Remote
Discovered 2 weeks ago

Full Job Posting

Key Responsibilities

  • Application Support & Debugging
  • Act as first line of escalation for application incidents.
  • Debug and troubleshoot issues in.NET (C#) applications; implement code-level fixes where feasible.
  • Work with development teams for complex escalations and provide detailed technical analysis.
  • Azure Environment Management
  • Monitor and maintain application components on Azure (App Services, SQL Database, Storage, Redis, Key Vault).
  • Troubleshoot connectivity, deployment, and performance issues.
  • Support staging and production deployments with pre- and post-release validation.
  • Incident Handling & User Support
  • Handle incoming tickets, track progress, and ensure resolution within defined SLAs.
  • Document issues, fixes, and workarounds in knowledge base/runbooks.
  • Provide clear communication to stakeholders on status and resolution.
  • Testing & Validation
  • Perform smoke and regression testing during deployments.
  • Validate integrations, API communication, and access controls.
  • Support QA teams in defect verification and release readiness.
  • Monitoring & Maintenance
  • Configure and monitor logs, alerts, and dashboards using Azure Monitor/App Insights.
  • Perform regular health checks on core application services.
  • Participate in performance tuning and proactive maintenance.
  • Required Skills & Qualifications
  • 3+ years of experience in application or production support.
  • Strong knowledge of.NET (C#) with ability to debug and fix code.
  • Hands-on experience with Azure services (App Services, SQL, Storage, Redis, Key Vault).
  • Proficiency in log analysis, SQL queries, and API troubleshooting.
  • Familiarity with incident management/ticketing systems (e.g., JIRA, ServiceNow).
  • Understanding of SDLC, deployment workflows, and release processes.
  • Strong problem-solving and communication skills.
  • Nice-to-Have Skills
  • Exposure to CI/CD pipelines (Azure DevOps preferred).
  • Experience with containerized applications (Docker/Kubernetes).
  • Knowledge of authentication/SSO mechanisms (JWT, OAuth, OpenID Connect).
  • Experience with monitoring/logging tools like App Insights, Log Analytics, or Splunk
  • BangaloreIndia

Location:

  • BangaloreIndia

Qualifications

  • Hands-on experience with Azure services (App Services, SQL, Storage, Redis, Key Vault).
  • Familiarity with incident management/ticketing systems (e.g., JIRA, ServiceNow).
  • Experience with containerized applications (Docker/Kubernetes).
  • Experience with monitoring/logging tools like App Insights, Log Analytics, or Splunk

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