Application Support Engineer II

Overview

Responsibilities

• Primary Duties and Responsibilities: · Design, Plan, Install, Administer and Troubleshoot applications, systems, and services in production and lab/test environments
• · Analyze and resolve complex problems including interoperability issues caused by hardware, software, or network components
• · Participate in architecture/design review, requirements analysis, capacity planning and provide guidance to development and product management teams
• · Assist in Integration of applications and services with network management tools and other enterprise tools
• · Develop KPIs and other system metrics for capacity planning, performance management, and monitoring
• · Oversee daily operations of large-scale carrier grade systems; schedule, document and implement maintenance and troubleshooting procedures as necessary
• · Pro-actively communicate status to project managers, upper management, and customers
• · Participate in an on-call rotation to maintain 24x7 service support
• Primary Duties and Responsibilities:
• · Design, Plan, Install, Administer and Troubleshoot applications, systems, and
• services in production and lab/test environments
• · Analyze and resolve complex problems including interoperability issues caused
• by hardware, software, or network components
• · Participate in architecture/design review, requirements analysis, capacity
• planning and provide guidance to development and product management teams
• · Assist in Integration of applications and services with network management
• tools and other enterprise tools
• · Develop KPIs and other system metrics for capacity planning, performance
• management, and monitoring
• · Oversee daily operations of large-scale carrier grade systems; schedule,
• document and implement maintenance and troubleshooting procedures as
• necessary
• · Pro-actively communicate status to project managers, upper management, and
• customers

Qualifications

• Qualifications: · 4+ years’ experience administering applications and services hosted on Linux (RHEL and derivate) operating systems
• · 2+ years’ experience planning, integrating, and operating carrier or enterprise grade high-availability telecom solutions
• · Understanding of Systems and Network Architecture of large-scale distributed networks
• · Understanding and working knowledge of IP networks and security devices including routers, switches, load balancers, firewalls, and VPNs
• · Experience integrating with monitoring, analytics, and network management tools and products such as Splunk
• · Possess strong interpersonal and communication skills
• · Demonstrated problem solving and incident management skills
• Optional Desired Qualifications:
• · Experience with an automation framework such as Ansible, Chef, or Puppet
• · Experience with Foreman helpful
• · Experience with Virtualization software, such as VMware, helpful
• · Scripting or coding experience is helpful
• · Knowledge of and/or experience operating within a compliance framework, such as PCI, helpful
• Education and Certifications:
• · Bachelor’s degree or equivalent experience required
• · ITIL certification preferred
• If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!
• TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
• · 4+ years’ experience administering applications and services hosted on Linux
• (RHEL and derivate) operating systems
• · 2+ years’ experience planning, integrating, and operating carrier or enterprise
• grade high-availability telecom solutions
• · Understanding of Systems and Network Architecture of large-scale distributed
• networks
• · Understanding and working knowledge of IP networks and security devices
• including routers, switches, load balancers, firewalls, and VPNs
• · Experience integrating with monitoring, analytics, and network management
• tools and products such as Splunk
• · Knowledge of and/or experience operating within a compliance framework,
• such as PCI, helpful

Preferred Qualifications

• · ITIL certification preferred