Application Support Engineer

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Application Support Engineer, you'll be responsible for maintaining, supporting, troubleshooting, and enhancing critical IT applications across our organisation. You'll work closely with technical teams, business stakeholders, and external vendors to ensure systems remain available, stable, and optimised for performance.

You'll play a key role in incident management, release deployment, application maintenance, root cause analysis, and continuous improvement initiatives. This is an opportunity to work across a broad technology landscape while contributing to reliable services that support our business and members every day.

This role is a permanent opportunity and is based in Brisbane or Melbourne.

Qualifications

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You hold a degree in Computer Science, Software Engineering, or a related discipline.
• Your experience includes supporting complex enterprise applications and IT systems.
• You'll bring strong problem-solving, analytical, and incident management capabilities.
• You're confident communicating with technical teams, business stakeholders, and external partners.
• You have experience supporting front and back-office transaction processing environments.
• Your understanding of IT service management practices helps you deliver reliable outcomes.
• You'll have knowledge of software development lifecycles and Agile delivery methodologies.
• You're familiar with the Superannuation or Financial Services industry.
• You hold, or are working towards, an ITIL Foundation certification.

Responsibilities

• Provide maintenance, support, and troubleshooting services across critical business applications.
• Manage incidents and service requests to agreed service levels and operational standards.
• Investigate application issues, perform root cause analysis, and coordinate resolution activities.
• Support software releases, testing activities, deployments, and production changes.
• Contribute to application availability, resilience, and disaster recovery processes.
• Build trusted relationships with business stakeholders, technical teams, and external vendors.
• Maintain support documentation, processes, and operational procedures.
• Identify opportunities for continuous improvement across systems, tools, and support practices.
• Participate in after-hours support activities and on-call arrangements where required.