Application Support Engineer
About This Role
Position - Application Support Engineer
Location - Saudi Arabia
Experience - 1-3yr
Working Mode - On-Site Skill Requirements
- Application troubleshooting knowledge
- Ticketing tools (ServiceNow, Jira, Zendesk)
- Communication & documentation skills
- Basic DB and log reading
- Must know Docker, Kubernates, Ubuntu, Linux.
Key Responsibilities
- Receive incidents via email, ticketing tool / Service now, or phone.
- Log and categorize tickets with correct priority.
- Provide basic troubleshooting and resolution.
- Perform / Help requests with basic setup, survey design, conditional logic, collectors info
or setup etc.
- Escalate issues to L2 per SOP.
- Communicate with clients regarding incident status.
- Ensure SLA adherence and documentation.
- Maintain knowledge base articles.
Similar Jobs
Application Support Manager (Remote)
PulseMediaNL · Mecca
PulseMediaNL is seeking a proactive and technically skilled Application Support Manager to join our remote team. This role is responsible for overseeing application support operations, ensuring system reliability, resolv
2 days ago
Generate Resume ↗Application Support Manager (Remote)
PulseMediaNL · Mecca
PulseMediaNL is seeking a proactive and technically skilled Application Support Manager to join our remote team. This role is responsible for overseeing application support operations, ensuring system reliability, resolv
2 days ago
Generate Resume ↗Application Support Manager (Remote)
PulseMediaNL · Mecca
PulseMediaNL is seeking a proactive and technically skilled Application Support Manager to join our remote team. This role is responsible for overseeing application support operations, ensuring system reliability, resolv
2 days ago
Generate Resume ↗Application Support Manager (Remote)
PulseMediaNL · Riyadh
PulseMediaNL is seeking a proactive and technically skilled Application Support Manager to join our remote team. This role is responsible for overseeing application support operations, ensuring system reliability, resolv
2 days ago
Generate Resume ↗RCM Application Support Specialist
InterSystems · Riyadh
The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements s
3 days ago
Generate Resume ↗Application Support Engineer
Inbox Business Technologies · الرياض
We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software applications. In this role, your duties will include reporting to our senior software engineering team, c
4 days ago
Generate Resume ↗Production Application Support ( Cards & CORTEX)
TestCrew | Quality Engineering & Software Testing · Riyadh
**Role Overview:** We are looking for an experienced IT Production Support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement. The ideal candidate should have exte
4 days ago
Generate Resume ↗L2 Application Support Technical Engineer
DXC Technology · الرياض
**Job Description:** * **Advanced Troubleshooting:** Perform deep\-dive analysis into application failures across: * **Web:** ReactJS state management, browser compatibility, and UI bugs * **Mobile:** Debugging React Nat
5 days ago
Generate Resume ↗L2 Application Support Technical Engineer
DXC Technology · Riyadh
**Job Description** * Advanced Troubleshooting: Perform deep\-dive analysis into application failures across: * Web: ReactJS state management, browser compatibility, and UI bugs * Mobile: Debugging React Native and Flutt
5 days ago
Generate Resume ↗Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required