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Application Support Analyst

The RMR Group
Newton, USA
Full-time
Entry · 1+ years experience
Onsite
USD 57000-77000 yearly / year
Discovered 1 months ago
Yardi VoyagerServiceNowMicrosoft 365Microsoft CopilotArgus EnterpriseConcur

Full Job Posting

Required Qualifications

  • Associate's degree in Information Technology, Business, or a related field; or equivalent work experience
  • 1+ years of experience in an IT help desk, application support, or end-user support role
  • Working knowledge of Yardi Voyager or comparable property management software (e.g., MRI, RealPage, Entrata)
  • Proficiency with Microsoft 365 applications, particularly Outlook, Excel, and Teams
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users
  • Demonstrated ability to manage multiple open tickets and prioritize workload effectively
  • Customer-focused attitude with a commitment to delivering timely, high-quality support
  • Demonstrated comfort using AI assistants in a work setting, including a practical understanding of where they are unreliable and when human verification is required

Preferred Qualifications

  • Experience supporting Yardi modules such as Accounts Payable, General Ledger, Lease Management, or Residential/Commercial property management
  • Familiarity with ITIL framework and help desk best practices
  • Experience with ticketing platforms such as ServiceNow, Jira Service Management, or Zendesk
  • Exposure to SQL querying or basic database concepts for data validation tasks
  • Experience in a real estate, property management, or financial services environment
  • CompTIA A+, ITIL Foundation, or Microsoft certifications a plus
  • Hands-on exposure to Microsoft Copilot or comparable enterprise AI tooling in a support context
  • Ability to recognize patterns across individual incidents and articulate the underlying system, data, or process cause
  • Interest in reducing support volume through documentation, self-service, and automation, rather than in ticket closure alone
  • The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group’s benefits plans, including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & Disability Insurance
  • Health Savings Account (HSA) & Flexible Spending Plans (FSA)
  • 401(k) Plan with Employer Match
  • Holidays, Vacation & Sick Time
  • Parental Leave
  • Tuition Assistance
  • Matching Gift Program
  • Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance
  • The estimated base compensation range for this position is $57,000 to $77,000 per year. RMR considers several components including an individual's skills, qualifications, experience, internal equity, and market data
  • The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR’s vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a “Top Place to Work”, by the Environmental Protection Agency (EPA) as an “ENERGY STAR Partner of the Year” and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.
  • RMR’s mission is to create long term value for our clients by managing their investments and assets “like we own it” – an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:
  • Integrity at Our Core.
  • Perform Passionately and Effectively.
  • Inspired Thinking.
  • Like We Own It.
  • Power of We.
  • Mutual Respect.
  • Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.
  • Follow RMR on LinkedIn and Instagram @thermrgroup.
  • The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you’d like more information on your EEO rights under the law, please click here .

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