Application Support Analyst
Role Overview
Permanent full-time position in Information Technology, reporting to the Supervisor, School Systems.
Provides business analysis, system leadership, reporting, implementation, training, and technical and administrative support for student information and other Board systems.
Acts as a liaison for school staff and a subject-matter expert on SIS data integrity, reporting, system design, privacy, and governance.
Key Skills for This Role
Full Job Posting
Position summary
Permanent full-time position in Information Technology, reporting to the Supervisor, School Systems.
Provides business analysis, system leadership, reporting, implementation, training, and technical and administrative support for student information and other Board systems.
Acts as a liaison for school staff and a subject-matter expert on SIS data integrity, reporting, system design, privacy, and governance.
Responsibilities
- Document system features, Ministry requirements, procedures, and instructions tailored to different employee groups.
- Train school and Board staff on systems, scheduling, legislation, and collective agreements.
- Analyze privacy and security needs; configure user roles, verify access, and manage accounts.
- Create reports, reconcile disparate data, preserve integrity, and translate business needs into report designs.
- Analyze workflows and requirements; plan system implementations, data conversions, and school-specific solutions.
- Monitor Ministry regulations and support compliant, timely data submissions and reporting.
- Troubleshoot and resolve system issues; manage support tickets and communicate status to users.
- Coordinate with schools and Ministry teams on OnSIS, provincial testing data, and consistency between systems.
Education and experience
- Post-secondary education in information systems, computer science, or a related field.
- At least three years of progressive experience in SIS administration, business systems analysis, and/or enterprise application support.
- Recent hands-on project-management experience involving process development and execution is an asset.
- K–12 education or related experience supporting staff is an asset.
- Strong proficiency in Microsoft Office tools, including Project and Visio.
Skills and knowledge
- Experience analyzing system functionality, business workflows, and data flows in a regulated environment.
- Technical and end-user documentation experience across the software development life cycle.
- Strong analytical, critical-thinking, reasoning, and troubleshooting skills.
- Strong communication, customer service, organization, time management, judgment, and confidentiality.
- Ministry legislation, reporting, funding, and compliance knowledge is an asset.
Work location
- Work location is the Board's CEC at 40 Matheson Boulevard West, Mississauga.
Compensation
- Salary range is $72,393–$89,957 (Level 3).
Applicant information
- A satisfactory Criminal Record and Judicial Matters Check or Vulnerable Sector Check is required within six months of hire and must be renewed every five years.
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