Application Support Analyst

Role overview

What you'll do

• Lead and mentor other application support analysts and IT support technicians; coordinate and review work, train, and coach.
• Resolve complex hardware and software malfunctions and facilitate problem solving using best practices.
• Schedule and facilitate end-user training, application testing, and validation.
• Integrate hardware or software, deliver technical presentations, and assess system performance, capacity, and utilization.
• Help plan migrations to improved products and monitor application changes and additions.
• Monitor service levels, vendor remote access, and access to secure IT locations.
• Research technology and serve as an escalation liaison between IT Operations and other business functions.
• Promote a positive and safe team environment, demonstrate guest service and professionalism, and perform other related duties.

What you'll bring

• Three years of on-the-job experience in a technical field.
• A bachelor's degree, preferably in Engineering, Information Systems, or a technical discipline; three additional years of application-support-related experience may substitute for the degree.
• Knowledge of products used in hotel management, gaming, finance, or food and beverage is preferred.

Benefits

• The posting lists paid medical, prescription, dental, and vision coverage, complimentary meals, team member parking, insurance, spending account options, voluntary benefits, and retirement plans.
• The employer pays for Class A and Class B gaming licenses.

Compensation

• The posting advertises a starting salary of $81,325.80 and discretionary performance bonuses twice a year; it does not state a pay cadence.